We booked four rooms for our family getaway. One of the family members was not placed adjacent to the other rooms, and he was next to the stairway. He checked in at about 2:00pm and immediately placed his luggage in the room and then we all went to our destination. When we returned at night, my son did not even open his luggage and ttry and sleep as the noice from children yelling and running up and down the stairs was terrible. He went and complained to the front desk but the person was uncaring and said "what do you want me to do call the police?" No, all he could have done was go back with my son to the room and talk to the parents and children or have another employee do so. Instead, my son had no choice but to check out, never really using the room (except to hold his luggage).
We asked for one room to be credited and the hotel agreed to 1/2 credit. We remain very unhappy since my son had to drive all the way home at night after a whole day, being exhausted and tired, placing him at danger. None of us could enjoy the family gathering for breakfast and the morning. The whole trip was ruined.
The management was contacted and uncaring.
You decide if you want to go to a individual owned motel or a real hotel that takes pride in customer service and having a peaceful place to stay.
- Official Description (provided by the hotel):
- Located in the heart of southern coastal Orange County, the Lodge assures our guests convenience and personal attention to detail from our dedicated and experienced staff. Newly renovated guestrooms include the following complimentary amenities: continental breakfast, parking, high speed internet and Wi-Fi access, coffee service, local phone calls, microwave, refrigerator, hairdryers and irons. Enjoy our large swimming pool, whirlpool, fitness center and Finnish saunas. Easy access to Southern California attractions, shopping and business centers. ... more less
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- Also Known As:
- Laguna Hills Hotel Laguna Hills