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“Disappointing”

Natraj Cuisine of India
Ranked #16 of 96 Restaurants in Laguna Hills
Certificate of Excellence
Price range: $12 - $25
Cuisines: Indian, Pakistani
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Free Off-Street Parking, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Jakarta, Indonesia
Level Contributor
911 reviews
475 restaurant reviews
common_n_restaurant_reviews_1bd8 732 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed December 18, 2013

We compare Indian food in Orange County with Indian food in Jakarta and Singapore where we spend most of our time. We visited Natraj for dinner and ordered an old favorite, butter chicken, or chicken makhni as it was called on the menu. We were surprised to find that all of the cuts in the curry were dark meat, and one or two of them were tough. We asked the waiter why there was only dark meat, and he replied that jt is routine: chicken makhni is dark meat-only, and chicken masala is white meat only. Not sure who established the routine. We've never heard of it before. Also, we are used to butter naan or cheese naan, but they were not on the menu. So we ordered plain naan and of course could not eat the saffron rice that comes with every meal. The rice was only slightly yellow, indicating there was very little saffron in it. The naan was good but not very good. The paratha was enormous but not as tasty as we had hoped. Service was very good and friendly. The decoration is pleasant but basic. There were many customers both eating at tables and buying take-out. We are aware that we had only the butter chicken. Perhaps the other dishes are delicious, but we would have to rate the taste of our butter chicken as poor and the naan as better than average. Considering these disappointments modified by the friendly and very good service, our experience was average.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Staidthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajay_Khosla, Owner at Natraj Cuisine of India, responded to this review, October 9, 2014
Staidthere,

Thank you for the review. I am truly sorry that you were disappointed with your visit to Natraj Cuisine of India, Laguna Hills. We try to ensure that all of our guests have a memorable experience, but unfortunately things don't always go as planned.

It has always been our protocol at all of our 6 locations for the past 23 years that Chicken Makhani (Butter Chicken) is prepared with "shredded" dark meat tandoori chicken and Chicken Tikka Masala is prepared with white meat chicken tikka. I am sorry that you have never heard of this, however it is labeled as such in our menu. In regards to the bread, we offer "Paneer Kulcha" which is the cheese naan you desired, as well as butter naan (although not specifically mentioned, you of course may request for ghee to be added to your naan if you prefer).

We hope that you will take the opportunity to join us again in the near future and sample some other items from our menu. Please note that our staff will happily clarify any questions or concerns you may have while dining with us.

Kind regards,
Ajay Khosla
ajay@natrajusa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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45 reviews from our community

Visitor rating
    23
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    4
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Aliso Viejo, California
Level Contributor
114 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“One of if not the best Indian resturants in OC”
5 of 5 bubbles Reviewed December 5, 2013

My fiance and I regularly go here to eat. Every time trying some thing new and it just keeps getting better and better. The wait staff is very polite and attentive. Food may take longer than usual to come out but, that's what you get when you have MADE TO ORDER food. You get quality and passion in each dish. Their curry is delicious and made with just the right spice for what you asked for. If you love hot dishes this is the place to go. Great atmosphere there as well with the decor and music. Just a great overall experience. Also the price point is perfect for the quality and amount of food you get and a great lunch buffet. They got it right!!!

  • Visited November 2013
    • Value
    • Atmosphere
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    • Food
Helpful?
1 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macau, China
Level Contributor
116 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Great Indian Cuisine In The Neighborhood”
4 of 5 bubbles Reviewed October 22, 2013

Indian cuisine is one of my favorites and I was skeptical about this restaurant because of it being in a strip mall. I should learn by now that location has nothing to do with the experience or quality of food. The entire staff was friendly, courteous and professional. What amazed me was that so many diners were called by name and clearly many regulars and repeat visits. I could tell why, the food was authentic. From the nan to the Bhindi Jaipur to the Chicken Tikka Masala to Lamb Sagwalla.....all very tasty with good hints of different spices. Two reasons this review did not get five stars; the samosas were heavy and dough like, not light at all, although tasty and also, the dining room had at least four televisions, each with a different sport on. The two just do not seem to work well together....Indian food and television....personal preference. Apart from that, this will become a regular spot as it is so worth it! No need to drive far, this location is just right!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Yardie65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Mesa, California, United States
Level Contributor
59 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Authentic, but need to step up their game”
3 of 5 bubbles Reviewed October 13, 2013

Your taste buds anticipate the coming pleasure as you smell the spices while you are walking through the parking lot to the front door. We were a group of four adults and asked our waiter to order for us. He was happy to do so, but brought pretty standard fair. Tandoori chicken, chicken tika massala, a cauliflower based vegetable dish, lamb in a creamy yogurt based sauce, and of course, rice and naan. The naan was the best part of the meal. The tika and lamb were average and the tandoori chicken was very dry. I wished our waiter had included an appetizer or two and also some raita to add moisture and flavor to the tantoori chicken and to enjoy with the rice and naan.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ChrisBlank_FNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
36 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Lunch buffet is awesome”
5 of 5 bubbles Reviewed September 2, 2013

Oh how I love this place! I try to get here for their lunch buffet a couple times a month!

I love their pakora. My favorite dishes are the eggplant and the spinach, but honestly I love it all!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Kerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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