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“Poor service”
Review of Olive Garden

Olive Garden
Ranked #12 of 96 Restaurants in Laguna Hills
Price range: $1 - $20
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Large groups, Families with children, Kids
Dining options: Lunch, Dinner, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Laguna Hills, California
1 review
“Poor service”
Reviewed December 4, 2013

Everyone is like 12,and they stand around and giggle about Facebook statuses and weekend plans. Ugh. Forget about the manager caring either. No more corporate restaurants for us.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Joleen2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Visitor rating
    16
    30
    17
    13
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Laguna Woods, California
Level Contributor
79 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Reasonable”
Reviewed October 22, 2013

You simply cannot beat the soup and salad for lunch which is unlimited and excellent. The menu is varied; and service is normally good but the food is
OK. Considering the type of restaurant they do a fairly good job at a reasonable price.

Visited September 2013
Helpful?
Thank arnold s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Hills, California
Level Contributor
142 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
“mediocre”
Reviewed October 14, 2013

Food isn't Italian - it's just glued together pasta with a chicken breast.
Plenty of oil and garlic thrown in - but the service was slow, food mediocre, and there is no reason to return.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Level Contributor
108 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 96 helpful votes
“Standard faire, good flavor, not so good service”
Reviewed August 13, 2013

Overall I like Olive Gardens. They're usually pretty good and have enough locations that you're always near one. They are having their "Never Ending Pasta Bowl" promotion again so my wife and I, along with another couple, decided to partake.

First the food was OK. We all chose the NEPB and one thing we all noticed was that they were a bit skimpy on the sauce. On both the large "first" bowl and the follow up smaller bowls. It's a little irritating to have to request more sauce just so you have enough for the pasta. The bread was a bit hard as well. I chose the soup (Pasta e Fagioli) instead of the salad and as always that came hot and delicious. The sauces were flavorable, there was just not enough. I tried the new Sausage Pomodora which I thought was great, then followed it up with their classic meat sauce. Other choices at the table included the alfredo sauce and marinara and as always they were good.

However the service was an issue. We had a server who just was not a very good listener. It started with my buddy ordering ice tea with no lemon. She brought ice tea with extra lemon. When ordering our pastas I had to say a couple of times that I didn't want meatballs before she got it. I also ordered angel hair pasta and was serves penne. Lastly, when my buddy was done with his first bowl and ready to order his second she just picked up his plate and started walking away. He had to call out to her to order his second bowl.

Overall it was not a horrible dining experience but could have been so much better. We'll probably stay away from this location in the future.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ArchieMYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simi Valley, California
Level Contributor
29 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“UPDATED REVIEW...Long time favorite, no more”
Reviewed July 21, 2013

My last review of this location was June 21, 2013. I came back to enjoy one of my favorite meals that I passed up the last time, chicken parmesan. My wife ordered a shrimp pasta dish, one daughter had cheese ravioli while my other daughter ordered lasagna. Understanding that the parent company of OG is Darden Enterprises who has been going through some serious downfalls for a while finally caught up to me as a consumer. Here goes my updated review:
Warm salad, not the crisp salad of days ago. Lasagna lacked consistency as well as sauce above the mushy square, (like a sponge). The chicken parmesan tasted as if previously frozen TV dinner and popped in the oven; the watery sauce lacked any sort of Italian flavor and was slopped over the limp pasta. Daughters ravioli also tasted as if a frozen dinner. It lacked a tasty cheese blend (ricotta) as well as the same watery sauce was used. My wife's shrimp pasta dish lacked again any Italian seasoning and the shrimp tough from being over cooked. I asked to speak with the manager on duty and asked her bluntly 'has corporate changed the recipes of there food items?" speaking primarily of the chicken parmesan. She hesitated and said YES. It was obvious. On another small note there was also a cut back on birthday celebration. In years past when we mentioned that it was a birthday dinner there was a small service charge for a little chocolate cake that was served, no problem. Now a days a small whipped chocolate something,about a spoon full, was served at no charge. I would have paid for the cake if they had it.
Our server Julie was very nice and patient and although we all experienced a poor meal, 2 meals were comped by management but that does not make up to our tasteless meals and future business for them.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SSW004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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