Booked our stay through Travelocity because when we called the Surf and Sand directly, they were all booked. On arrival day, we called the hotel at 3:15 PM to say we were arriving a bit later than 4PM. They didn't show our reservation. We stayed on the line with the hotel while we called Travelocity on another phone, and while on hold with both parties, Surf and Sand came back on saying they could check us in. We were never told what had happened but it was quite unsettling. What if this had occurred when we got there, causing us to stand in the lobby waiting for things to be straightened out-hardly how we wanted to start our vacation. Travelocity was still on hold when we left for the hotel as we could wait no longer for them to come back on line.
PROS: On arrival, the hotel apologized for the confusion with our reservation, and transferred us into a great room in the Tower. We stayed 3 nights, and 4 days. Over that time, we relaxed, room serviced, used the beach seating, and found most of the service excellent, and the accomodation great, and the surf sublime to hear and see 24/7. Many reviews noted the lack of AC, but because of those reviews, we came prepared for it, kept the balcony door and sometimes our room door open for cross breezes, used the ear plugs for sleep if the surf became too loud, and used the fan provided when required, and this balance kept the room comfortably cool. The front desk staff is excellent. Room Service, Housekeeping, Engineering (offered and brought us extension cords), Wait people in restaurants and on beach were excellent, working hard, and responded quickly. Plenty of towels, altho had to request more when they had cleaned the room but forgot some areas of the bathroom. Valet fast. Bell people very fast and courteous. Used Aguaterra Spa on site and was excellent.
CONS: Only mentioning these because, although the staffs were great, it was small details we had to ask to be attended to that were puzzling. This is a fantastic location and small details missed here and there the whole stay puzzling with the cost, location, and nearby competition of Ritz Carlton and new Montage. Felt like the staff is trying very hard. The food is above average, some excellent, but some average, not the sublime we had hoped for. We ate plenty of room service but the room service menu is the same as the restaurant and we tired of it. Light out in the bathroom got replaced only after we asked twice (first to concierge and second to housekeeping), asked for extra pillows the last night but they were never brought to us, we had three in the room-staff kept bringing two water bottles at night turn down like there was no third person. At 1st night's turn down, one bed platform would not light up-nice man from Engineering got it working and explained wiring on remodel of that area didn't set it up right so have to plug one side in, so that first night turn down got the bed platform lights on, the next 2 nights, no one turned the lights on. These small details tightened would save staff time, guest questions and requests, and serve up a tighter picture..
Suggestion- place #s for differing areas of the hotel ON the guest room cordless receiver so guest can call hotel services without having to return to the base unit to push the button e.g. labelled Room Service, etc..
- Official Description (provided by the hotel):
- Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more less
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- Also Known As:
- The Surf And Sand Hotel Laguna Beach
- Surf And Sand Hotel
- Surf Sand Hotel
- Surf And Sand Resort