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All reviews splashes restaurant tower room there is no air conditioning sound of the waves ceiling fan ocean front high tide the pacific ocean falling asleep turn down service beautiful resort beautiful room southern california the ritz romantic getaway shops and restaurants beach access
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Reviewed July 22, 2019

This hotel is very overpriced. Average room, tiny hot tub jammed with kids eating snacks most times.
Maid service was late in the day and missed one day. Staff showed up 3 nights to deliver something that was for a different room. Taxes and fees are an additional $125 a night.

Date of stay: July 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank pumpmonkey929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2019

Every room is ocean front! To sit and enjoy a cocktail from your balcony and watch dolphins swimming is magical! We also saw sea lions! Very clean rooms, the nicest staff and a great beach! So many shops and restaurants in walking distance.

Date of stay: June 2019
2  Thank Alia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Manager at Surf & Sand Resort, responded to this reviewResponded July 24, 2019

Hello Alia:

Thank you for your high rating of Surf & Sand and your recent stay. We always appreciate
knowing that we met our guests' expectations. Thank you for taking the time to share
your feedback. Hopefully, you will be able to return in the near future.

Have a wonderful summer season!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2019

If you are ready to spend money for a quick and easy get away, this is your place. Better romantic spot vs. family but the hotel does have a lot to do for children. The service, views and accommodations are fabulous. The rooms are not fancy but very comfortable. You are paying for the view and balcony of the rooms. You can hear the surf all night long even with the door closed. Pool and spa are upscale. Splashes Bar is unique. Just wish we got a sunset the night we we're there. Book hotel early.

Date of stay: July 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
2  Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Manager at Surf & Sand Resort, responded to this reviewResponded July 22, 2019

Hello Katie:

Thank you for your high rating of Surf & Sand and for taking the time to let us know you
enjoyed your recent stay. We value your feedback and take your comments seriously.
Thank you also for letting other travelers know what to expect when they are our guests.

Call upon us for any needed assistance when you are able to return.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2019

Beware of the noise! It was the worst nights stay. Don't waste your money! Staff was less than helpful. We complained several times and nothing was done. Only thing redeeming about the place is the restaurant!

Date of stay: July 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank KristinE1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2019

The good: Valets very helpful and nice ,room was clean, and was able to check in a little early around 2;30pm. Now, for the bad: valet is 35.00 per night, no free coffee in the lobby, not much choice at Splashes or room service for food, and it is expensive compared to local nicer restaurants. Secondly, I wrote on their contact page a few days ahead of time to remind them that it was our 19 year anniversary, and expected some kind of extra perk maybe upgrade to towers instead of seaview over the pool, flowers, wine, etc. Apparently, when you write Hotel email they don't get it? It was a 3rd floor room over pool, which had music loud during the day and screaming kids...at night Splashes had both nights heavy drinkers that were super loud out on patio .So, it killed romantic setting to sit on balcony deck outside our room. Now, I usually stay in tower away from pool, but not at 800.00 plus per night. Our king bed above pool ran approx 1260 for 2 nights which included valet and resort tax(which is a ripoff). When I mentioned my email today checking out, he said well you booked it on another website and I said that I emailed Surf and Sand directly through their site for request ahead of time.Also, he says why didn't I contact hotel to price match, why not just have rates that beat agoda to begin with. I saved little money, but when you look at 600 per night, and the beach is overcrowded below....not good, so desk man could have taken off valet or resort fee to make it up to me.

Date of stay: July 2019
2  Thank terryprod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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