I based my decision on staying at The Surf and Sand Resort on what I read on Tripadvisor. For this reason I am writing my own review so you will have additional information to base your decision on. My 22 year old daughter and myself stayed at this hotel from July 3 - July 9, 2006. When we arrived, our room was not ready, so we were given free drink coupons and sent down to the restaurant to have lunch. I would rate the food and service as average and the restaurant itself as okay. We did have dinner there one other evening and decided not to eat there again. In order to get to the public pool and public restrooms, people need to pass through the restaurant. Walkways are quite tight and the tables are very close. When we did finally check in and went up to our room, there was already another party staying in it. We went back down to the front desk and given room 273 on the 7th floor, where we stayed until we checked out on July 9 (staying on because of the hotels cancellation policy and lack of other hotel availability due to the holiday week). As it was July, it was quite warm so the room was hot. As there is NO A/C, you needed to keep you sliding door open in order to get air circulation. This was fine during the day, but at night, the ocean is so loud that it was difficult to sleep. Knowing this, the hotel does provide ear plugs for you to sleep in. You should take advantage of these ear plugs, because the noise in your room from the hallway and from the room next door (adjoining door in mine) was so great, that sleeping was limited. Our first night the people in the room next too us, were screaming, crying and fighting for about 2 hours before I finally called down to the front desk. The hotel responded and sent somebody up to talk to these individuals. Within 5 minutes, the screaming, crying and fighting was louder than ever. This went on for several more hours. The next day when I said something to the front desk, they explained that they also were having a difficult time with the guests in that room, coming down to the lobby and bothering them. The hotel finally did ask them too leave, which would explain why it was quiet after 4 a.m.. If the front desk was aware that of this rude party, why did they not stop up and check back to be sure that the guests had quieted down after initial visit, due to my phone call. On our fourth night there, I finally had a full nights sleep. However that was the last evening that would happen. You see room 273 is located adjacent to a meeting room, so when it's being used for meetings/banquets/weddings the hallway is quite noisy with people constantly arriving and leaving, both day and evening until midnight. On our final evening, I was again woken by the guests in the adjoining room as that room must have been the gathering place after a earlier party. Oh, let me not forget that you should probably not settle into your room too early in the evening as turn down service comes anythime between 8:30 p.m. and 9:30 p.m., disregarding the DO NOT DISTURB sign on the door. In all fairness, I felt the bell staff and car valet staff were excellent and couldn't have been more helpful. I would say the concierge staff was average. I could go on, but I think you understand my experience. I wish you a wonderful time in Laguna, it is a fun place to visit and I will go back. I will however never stay at the Surf and Sand Resort again, for my $529/night, plus taxes and parking ($600+ total), there are many other options.
- Official Description (provided by the hotel):
- Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more less
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- Also Known As:
- The Surf And Sand Hotel Laguna Beach
- Surf And Sand Hotel
- Surf Sand Hotel
- Surf And Sand Resort