To be fair, we spent two nights prior to arriving at the Surf & Sand at Hotel Bel Air, which was an amazing luxury hotel experience with an attentive and polite hotel staff that essentially falls over themselves trying to provide their guests with world class attention. My only knock on the Surf & Sand Resort is their hotel staff, which by comparison is inadequately trained and brings an attitude unfitting of a luxury hotel. From them moment we checked in, I felt as if the check-in clerks was doing me a favor by running my credit card, and how they can possibly lose your car in valet parking at such a small resort is beyond my comprehension. When I asked to speak with the hotel manager, the clerk refused. None of this is a huge deal to me, because the hotel rooms and views are simply spectacular, but for as much as they charge, I expected more than Motel 6 level service.
If you can look past the poorly trained and disinterested staff (which I can), the Surf & Sand is fantastic. Ask for a corner room, if you can get one. Our view made our stay worth every overpriced penny. We don't typically do hotel restaurants, so I can't comment on their other facilities, but the restaurant and pool spaces are oceanfront and very pretty.
Again, I'm pretty baffled by the service, which I would grade C-, but the room is an A and you can't beat sunset on our balcony.
- Official Description (provided by the hotel):
- Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef Ron Fougeray; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more less
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- Also Known As:
- The Surf And Sand Hotel Laguna Beach
- Surf And Sand Hotel
- Surf Sand Hotel
- Surf And Sand Resort