Been going to this place for 30 years. Love the location on the beach. Booked as usual for a number of nights (5 in this case), arrived to find I had the absolute worst room in the hotel. Instead of the usual Ocean View and crashing waves, was on the basement floor overlooking the pool and throngs of screaming kids til all hours. Hotel made little attempt to correct/move me - even though they knew I was a lifelong customer...and was paying $700 per night. After a long drive to get there, decided to just take the room and deal with in the AM - mistake - had to keep the doors closed to block out the screaming kids in the pool til at least 10PM.
This morning, after they couldn't manage a solution (in a very large hotel), I decided to save the money and angst and check-out four days early.
Really love the place, but the desk staff was completely indifferent to my situation. And no one should be spending $700 per night (and even that climbs as the weekend approaches) to have an awful experience.
- Official Description (provided by the hotel):
- Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more less
- Reservation Options:
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- Also Known As:
- The Surf And Sand Hotel Laguna Beach
- Surf And Sand Hotel
- Surf Sand Hotel
- Surf And Sand Resort