I'd give this hotel 4 points because of the location on the beach and close to the tourist shopping, on top of very reasonable prices. The rooms are not sparkling, but for the money, ours was decent and do-able. Parking is free and there is a normal continental breakfast.
But I'm goinv this 3 points because of the poor service. Sour people who weren't at all interested in the fact that I was a guest. When I asked for directions, one receptionist wouldn't even get up from her seat, which was a distance from the front desk, to talk to me. When I asked her to show me something on the map that I had, she looked annoyed. Now, I'm a pleasant person, so it's not as though I had alienated them with any aggressiveness or demanding demeanor. They were just consistently disinterested. The fact that the place is "family run" certainly runs counter to their favor. If they were corporate, they might have higher standards.
Given that there are many hotels on that same street, I'd opt for another place next time.
- Official Description (provided by the hotel):
- Relax year-round at this beach resort, set in tropical gardens terraced to the ocean's edge. Enjoy the ocean surf and spectacular views in a quiet setting. Relax in our heated sauna, indoor salt-water pool and Jacuzzi. Enjoy a Free continental breakfast in the cozy lounge and complementary Internet property wide. Parking is free and we are located close to downtown in world famous Laguna Beach. Come stay with us, this hide-a-way is waiting for you. ... more less
- Reservation Options:
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- Also Known As:
- Laguna Riviera Beach Hotel Laguna Beach