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“Glorified motel, lackidaisical service.”

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Laguna Riviera Beach Resort
Ranked #17 of 23 Hotels in Laguna Beach
Reviewed December 3, 2011

Well,, the pics looked great on the website and we booked room 409 where we are staying right now. The "resort" looks like a glorified motel, renovated, but still distinctly motel ambiance. Our room overlooked a a dirty roof, complete with a dirty rag, champagne cork, broken plastic fork and a general shabbiness that completely interfered with the legitimitely lovely view of the. The "private deck" is nothing more than painted lattice that "separates" one balcony from the next, making us very vulnerable to the cell phone gabbing upper neighbor's conversation. We asked to see another room which had no private deck, and was so close to a communal deck that any noisy neighbor or late night revelers would have truly created a sleepless night. The carpeting between rooms on the outside of the room was shabby and a tripping hazard. The young male staff was aloof and unconcerned but gave us a whopping 10

  • Stayed: December 2011, traveled as a couple
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1  Thank L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded January 4, 2012

Thank you for the high points on our amazing location, and sorry the young man at the front desk did not live up to your expectations. We strive for a very high level of customer services and while we receive many compliments on his performance your experience will be discussed with him to make sure everyone receives the same high level of attention.

It is unfortunate that your view was disturbed by wind swept debris. Unfortunately we find it necessary to clean the lower roofs from time to time to clear the stray champagne cork, paper, leaves and other debris that can blow off of the upper decks and in from the surrounding area.

Like many hotels several of the private decks are separated by walls and latices. These are not designed to block the guest from all potential noise but rather to lend some privacy from view. Having just returned from a vacation in Hawaii staying at a 5 star hotel, I experienced the same issue with my neighbor. He was constantly on the cellphone and while annoying, I distracted myself with the ocean view and conversation with my wife. Since the rooms and decks share a common wall I understand complete isolation is not possible.

When staying at the Laguna Riviera, if your goal is to have a quiet room as far away from other guests, and the public areas, please let us know and we will accommodate as best we can with what is available. Rooms like 406 can be very quiet save for the sound of the crashing waves.

While I understand this guests concerns about the potential of noisy neighbors and what they could do and what might happen, it appears that none of it actually did happen, and they slept quite well.

We find that our guests are generally considerate of others, but should such a thing happen, and anyone is bothered by noisy guests please contact the office so the issue can be addressed. While certainly not a common occurrence, families on vacation can sometimes stay up later than usual visiting and sitting outdoors in the warm evening air. We understand this, and our staff is always available and happy to intervene asking guests to quiet down and be respectful of others.

Being right on the ocean the Laguna Riviera, like many of the other ocean front hotels in town is constantly maintaining and servicing the property to stay ahead of the harsh salt air and coastal winds. It is truly a full time job which is why we have several maintenance staff members who are dedicated to doing this on a daily basis year round.

Happy travels,


Kort

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197 - 203 of 377 reviews

Reviewed December 2, 2011

We stayed in the beach bungalow last June. It was amazing. For less than the price of two hotel rooms at other places, you had a full, three bedroom cottage, right on the water in the center of town - walking distance to everything. Now, if you insist on marble and high end fixtures, you might be disappointed. But this is just like a family beach home. Everything you need is there. Views are incredible, and you have a sense of privacy right in the center of town. It is very comfortable. The staff is great - Alex at the front desk was so helpful. Our three tennagers loved it. The only thing is, if you have a rentl car, get a small one, because getting into the private garage is a bit tight. We would definitely choose the cottage on a return to Laguna Beach.

Room Tip: The cottage is wonderful.
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  • Stayed: June 2011, traveled with family
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Thank Joan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded December 4, 2011

Thank you for sharing your experience in, and opinion of our Beach Bungalow and your positive review of our staff. The Beach Bungalow is an amazing value and you could easily spend the same amount or more at other hotels for a single ocean front room.

By summer of 2012, we plan on having the lower patios completed and ready for use. Once done you will be able to relax outdoors and enjoy the sand, surf & sunsets from your own private lounge just feet from the crashing waves, or entertain under the stars with Catalina Island on the horizon while cooking from your private seaside BBQ.

Thanks again and we look forward to being your destination of choice when you return to Laguna Beach.


Happy travels,

Kort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2011

Me and my family keep going back to this wonderful resort. It is right on a beach, rooms are remodeled and really comfortable and price for Laguna Beach surf view really isn't that bad. Can't wait to go back next year!

  • Stayed: November 2011
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Thank noklica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded November 29, 2011

Thank you for the fine review and sharing your experience with other travelers. We look forward to your visit next year.

Happy travels,

Kort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2011

We chose to stay here on our wedding night because the price was affordable for a room with a king size bed and jacuzzi in the room on the ocean. We stayed in room 301. The sleeping are was spacious and appeared as if it had been recently updated and tastefully decorated. The bathroom had not been updated. The toilet & bathtub were very old. We didn't even shower there because it looked so nasty. The front desk staff were friendly.

  • Stayed: November 2011, traveled as a couple
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Thank Stephanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded November 24, 2011

Thank you for the nice review and accurate comments regarding price and location, decor and staff. We strive to offer the best value on the ocean in Laguna Beach. I'm concerned about your review of the bath area in 301 and will have it inspected to see if improvements are in order. Having just come off a sold out summer we spend much of the off season putting everything back into top shape and preparing for the next summer.

Thanks again &
Happy Travels.

Kort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2011

Incredible views, nicely appointed room. I would highly recommend this place to anyone seeking a coastal yet quaint hotel.

Room Tip: 203 offers a direct and unobstructed view of the Pacific
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  • Stayed: November 2011, traveled on business
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Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded November 17, 2011

Thank you for the nice positive review. 203 and all of our surf view rooms have amazing views that guests remember for years. The sunset behind Catalina Island is a favorite.


Happy travels

Kort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2011

We stayed in this property for five nights in September. Our stay was very pleasant as we had a beautiful ocean and coastal view room. My partner and I also inspected several other similarly priced options as we decided to return for one night a week after our initial stay; our conclusion was that the Laguna Riviera offered the best value and location in its price range in what is a very expensive resort area.

I have chosen to give the property 4, rather than 5, stars for two reasons: 1. the employee who checked us in was less than welcoming..I personally sensed an indifferent and unfriendly attitude from her. All other employees we later came in contact with were, however, very accommodating, 2. the decor was more funky than elegant...of course, this is simply a matter of personal taste.

In total, I would highly recommend this dramatically set property if one's budget can't afford other much more expensive properties in Laguna Beach.

Room Tip: Opt for an ocean view room if at all possible.
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  • Stayed: September 2011, traveled as a couple
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Thank MiamiBeachFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded November 7, 2011

Thank you for sharing your evaluation of the local market and our place in it. Your observation is quite accurate and Im sure those looking to travel to Laguna Beach will find it useful.

We go out of our way to offer a tremendous value for ocean front rooms in Laguna Beach. It is unfortunate that your initial encounter with the front desk was less than perfect. The receptionist you had this encounter with, is no longer with us and those remaining are all dedicated to ensuring our guests experience the warmth and hospitality of Laguna Beach.

We strive to offer a true relaxed Laguna Beach experience and share the Southern California lifestyle with our guests. Our newly redesigned rooms were created with this in mind with the goal to be more zen than flash. We encourage our guests to relax, refresh and renew during their stay and designed the decor to encourage this state of mind. I encourage anyone comparing local hotels to visit our website to see the decor and everything else we offer first hand.

Thanks again &
Happy Travel,

Kort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2011

What an amazing weekend! 5 shared the Laguna Rivera Beach Bungalow and it was wonderful. The view from the front room and deck were amazing! I loved going to sleep and waking up to the sound of the ocean. I can't wait to do it again next year...or sooner! Staff was very friendly and helpful. It's in a great location to walk to all the local restaurants.

Thanks again for the great experience.

M.Morrow, Moorpark, CA

  • Stayed: October 2011, traveled with friends
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1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fun_Beach-Vacation, Owner at Laguna Riviera Beach Resort, responded to this reviewResponded November 3, 2011

We are glad you chose the Laguna Riviera to be part of making your reunion special and look forward to your event next year. When you arrive you will see many new features available that will make your stay even more enjoyable.


Happy travels,

Kort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laguna Riviera Beach Resort

Address: 825 S Coast Hwy, Laguna Beach, CA 92651-2724
Location: United States > California > Orange County > Laguna Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Laguna Beach
#14 On the Beach Hotel in Laguna Beach
Price Range: $178 - $1,138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Laguna Riviera Beach Resort 3*
Number of rooms: 41
Official Description (provided by the hotel):
Relax year-round at this beach resort, set in tropical gardens terraced to the ocean's edge. Enjoy the ocean surf and spectacular views in a quiet setting. Relax in our heated sauna, indoor salt-water pool and Jacuzzi. Enjoy a Free continental breakfast in the cozy lounge and complementary Internet property wide. Parking is free and we are located close to downtown in world famous Laguna Beach. Come stay with us, this hide-a-way is waiting for you. ... more   less 
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Also Known As:
Laguna Riviera Beach Hotel Laguna Beach

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