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“beautiful but needs improving”

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Montage Laguna Beach
Ranked #1 of 22 Hotels in Laguna Beach
Certificate of Excellence
san rafael
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“beautiful but needs improving”
3 of 5 bubbles Reviewed May 3, 2004

The Montage is beautiful there is no doubt however the staff needs to take some lessons from whoever trains the staff at the Rtiz Carlton. When I first stepped up to the front desk, there was someone there already complaing. The lobby was overflowing with people and the driveway was a mess with people and cars. It just was very disorganized. The tables in the lobby bar were dirty and they do not have menus on them at all, where as at the Ritz, the menus are displayed and they serve food as well.
Great beach and grounds though.
Too crowded with visitors not just guests.

Helpful?
6 Thank miabellina1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,282 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (300)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed April 18, 2004

This is one of the best resorts in America.
The view is breathtaking, the ambience relaxing. I highly recommend it
for a romantic weekend with your wife ... or even short vacation with
the entire family.
The staff is courteous and helpful, ever mindful of our comfort and enjoyment.
The only drawback is the price. It's not cheap. But, if you have the time and money, it's a wonderful place to spend a few days. We were there in early April.
Whenever we return to Southern California, the Montage will be our home.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed January 8, 2004

Came down to the Montage over Christmas vacation 2003....Had a beautiful room but there were a few problems..twice, trash was left in our room by the cleaning crew...also, someone from the cleaning crew opened our mini bar, drank a bottle of Evian and the charge came up on our bill when we came to check out...the hotel took it off...also, breakfast at The Loft..sent back our order 3 times before they got it right...waitress was extremely rude...Dinner at The Studio was incredible...Valet parking waiting time is very long...

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Laguna Beach

Property: Montage Laguna Beach
Address: 30801 South Coast Highway, Laguna Beach, CA 92651-4221
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Laguna Beach
#1 Business Hotel in Laguna Beach
#1 Romantic Hotel in Laguna Beach
#1 Family Hotel in Laguna Beach
#1 Spa Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Laguna Beach 5*
Number of rooms: 250
Official Description (provided by the hotel):
Montage Laguna Beach is a luxury California beach resort where guests enjoy premium services including including rejuvenating wellness options at the 20,000-square-foot Spa Montage; gourmet dining at Studio, The Loft, or Mosaic Bar and Grille; outdoor relaxing by one of two onsite pool decks; and much more. ... more   less 
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Also Known As:
Montage Laguna Beach Hotel Laguna Beach
Montage Hotel Laguna Beach
Montage Resort Laguna Beach

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