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“This Little Inn Gets It Right!”

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Casa Laguna Hotel & Spa
Ranked #3 of 22 Hotels in Laguna Beach
Certificate of Excellence
GreenLeadersBronze level
Scottsdale, Arizona
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“This Little Inn Gets It Right!”
4 of 5 bubbles Reviewed July 26, 2008

Casa Laguna Inn is a beautiful little inn that has a great romantic atmosphere.

We were in a deluxe ocean view room. When we arrived in our room there was a personalized note left to welcome us. There was also bottled water, cookies, and fruit left for us. Our room was decorated with antique furniture and was very clean. It had small refrigerator. It had a cool faux fireplace, a double jacuzzi tub (with candle). They provided robes and high end bath products including bath salts.

The grounds are beautiful and well maintained. A great place for a wonderful, exceptionally presented gourmet breakfast. There is a self serve coffee/beverage bar open most of the day. They also serve wine, cheese, and light snacks in the evening.

They are located about two miles from the main part of town, but in mid summer there is a free trolley that runs every 20 minutes that takes you there. It looked like this services was offered seasonally. The trolley stop is located right in front of the Inn.

The closest beach is a bit of a hike up and down some steep hills. There was a map left in our room with directions to this beach. It was uncrowded and fronted by luxury homes. A better bet is Treasure Island Beach Park, just a short drive south.

The only drawback for the property was the very tight parking lot which fills up in the evening forcing you to park on the street.

I would return and recommend this property to friends.

  • Stayed July 2008, traveled as a couple
    • Value
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    • Check in / front desk
    • Rooms
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Helpful?
1 Thank TamsAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,061 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Manhattan Beach, California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed July 25, 2008

I specifically chose this place after looking at their website & some reviews-although as expected,some are not very good, I took a chance. We could have stayed at the Ritz in Laguna also (& all on points too)-but I wanted something more homey-as it's our 30-yr anniversary & happens to be my b-day too. Stayed there from 7/17 & checked out Sunday, 7/20. Here are our combined pros & cons of this B&B:

PROS:

- yes, the ambiance was there, lots of plants & flowers
- although we wanted a suite,all booked,so, we were in a small room, but it was fine,has some ocean view (we were in rm#18)
- I booked a 'togetherness massage' w/ a soak/champagne & it was lovely -overlooking the pool
-breakfast was very good-the chef actually served us
-wine & cheese was fine, but not great
-most of the staff are good

CONS:

-the room is really very very small (at $331/night incl tax)
-the parking was ridiculous.My husband drives a sports car, so it's small,but the space between the post & other car, are just inches away. And when you drive down,beware those with sports car, his was damaged underneath the hood because of the way that portion of the driveway was done
-we just had one breakfast there (Friday).Sunday,our check out day (check out at 11am),we figured we'll have breakfast around 9:00am before we hit the road. We were seated on the top level of the porch, since the one below was full. First, the girl asked for our order-they have same menu every morning(about 4 selections). I ordered the regular Amer.breakfast,husband ordered omelette. After 20 minutes,girl comes back,told us she forgot what we ordered-gave to her again.After 15 mins,she came back again,this time, she said there was a "mix'up"in the kitchen.In the meantime,3 people sat on the next table.She took their orders. 15 mins went by,she said yours should be coming,we said ok.She came back with the other people's order-and I saw that one of the order was like my husband's omelette-& they got served just after 15 mins--while we've been there 45 mins-she looked at us & said,it's coming.At that point, we got up & just had it. Went to the front desk & paid & checked out-& told the person there-we're not having the breakfast & told them why-the girl was there too. That was ridiculous-if she did not serve those people beside us, we would have forgiven that--but that was very poor judgment on her part & for us to be dissed out like that after waiting patiently for practically an hour & imagine we stayed there from Thursday-Sunday to spend our 30-yr anniversary,they could have treated us much better because they know we've been there at least longer than just one night-that was it....I was hoping I will recommend this place..but I don't want my friends to experience what happened to us.

Whether there was malicious discrimination-it definitely seems obvious (I'm Asian & my husband's caucasian) -if not, they need training how to handle delayed orders.

We have stayed in many beautiful places,B&B-last recent one was in Healdsburg (410 Matheson)-they know how to treat you right. We have been to lots of big luxury hotels all over the world & majority of our stays had been great experiences.

I will also e-mail the innkeeper, Francois so he knows what happened to us-they need improvements if they want people to return and recommend their place.

Doris

  • Liked — Hacienda style place,plants,flowers, homey appeal
  • Disliked — very very small rooms - even their suite does not seem to be big
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bruha50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaLaguna, Owner at Casa Laguna Hotel & Spa, responded to this review, July 28, 2008
It is the intent of all members of the Casa Laguna Inn & Spa team to provide a comfortable and casual environment for all our guests - in the words of this reviewer, “something more homey” than a large hotel. The team at Casa Laguna Inn & Spa is young. We have found great success in working with team members that are eager to please and willing learn. We have enjoyed providing the opportunity to develop professional service skills and advancement within what is to most, a very appealing business. We work continually with our team members and have adopted our version of the Golden Rule which is, “Treat others as they want to be treated.” Unfortunately, this guest caught us at the intersection of three particularly bad circumstances, a forgetful server, a busy Sunday morning (our busiest all week) and some confusion in our kitchen. For that I am deeply sorry. Before this review was posted, counseling and corrective steps to ensure those circumstances don’t transpire again had already been undertaken. As my friend Shakespeare wrote, “To err is human…”

The comment within the review that concerns me the most is the one related to discrimination. I assure all readers that the poor service this guest received was in no way related to who they were. It was simply a matter of poor circumstances. My team and I are comprised of individuals of various backgrounds including some of mixed racial and religious descent. We are all very conscious of the duty of providers of public accommodation to provide services in an egalitarian manner and NEVER abandon that duty. The mission of every member of the team at Casa Laguna is to provide a superior experience for each and every one of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, Calif.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 12, 2008

I stayed here in a courtyard room with a friend and could not believe how pampered we were. The ambiance was incredible. Beautiful gardens, seating areas , rooms and pool. The afternoon appetizers were wonderful and we sat out in the patio area that night. Total relaxation and comfort. The breakfast the next morning was the best I've ever had! The chef came out and discussed the recipes and even offered to share! We plan to return as soon as possible. Thank-you to Francois and his wonderful staff.

  • Liked — beauty and breakfast
  • Disliked — all was great
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cjgoodvibes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yucaipa, ca
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 2, 2008

This is a beautiful property with multiple courtyards and fountains. The breakfast was fabulous. The staff was very friendly. We took a walk to Victoria Beach- which is very private. The Sawdust Festival completed a perfect day in Laguna.

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimYucaipa_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 29, 2008

Situated a few miles south of downtown Laguna Beach, this Spanish influenced B&B is an absolute gem. We stayed for two nights in a deluxe room; although the room was small, it was comfortable, perfectly decorated, and had a large bathroom and jacuzzi that made up for any of its shortcomings. We absolutely loved the lush grounds, including pool and patios for enjoying the temperate weather. The free gourmet breakfast is a must, and the afternoon wine and cheese are definitely worth a fly-by. Staff is exceptional attentive and friendly, and we expect a repeat visit in the near future.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank pmaniii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Sauveur
Level Contributor
1 review
5 of 5 bubbles Reviewed June 9, 2008

Paradise!
We were supposed to stay only two nights but we loved it so much; the place was so beautiful, the employees impeccable and the Slow Food type breakfast won our hearts…and we decided to extend our stay for three more nights. The rooms, since we stayed in two of them, the dining room and the pool were all to our expectations. The massages were done by competent professionals in an enchanting environment. The 5 to 7 wine and cheese was excellent with very good wines, quality cheeses and home made pâtés. The clientèle was pleasant and gracious. We will definitely return next year!

  • Liked — The archtecture, the flowers everywhere and the very clean and confortable rooms
  • Disliked — They do not have dinner service but they do have a nice breakfast and wine and cheese
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Kikilacocotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 13, 2008

One of the best overnight stays in Laguna! Casa Laguna is a rare, hidden gem - romantic, relaxing, pleasant, and nestled in the foothills of Bluebird Canyon across the highway from the beach. We stayed Saturday, May 10 for one night , and would definitely return, despite a few 'bumps'. ONE COMPLAINT: we called the property direct to book The Cottage, but were informed less than 24hours before arrival that someone else had also booked online and our request (for The Cottage) could not be honored. However, Kathryn and the staff went out of their way to take care of us from the moment we arrived and our stay in the Mission Suite was AWESOME! We were treated to champagne and fruit in room and took advantage of the wine and cheese tasting - a delicious treat before heading out for dinner. The oversized tub and fireplace in The Suite made it feel spa-worthy, and although only traveling from Los Angeles - city of too-much-traffic and hideous smog - we slept with the terrace windows wide to enjoy the clean air and lull of the ocean. I might have seen one small critter in the bathroom at night, but the property itself and the gorgeous amenities more than made up for it. Parking for some may be a challenge (like, anyone with a car bigger than mid-size: the parking situation is tight!), but our Suite had a private entrance on PCH and we could park right at the our front door! ~ Right down to the gourmet breakfast in the morning, I was pleased beyond words and cannot stop gushing about our stay!

  • Liked — The setting/ambience/location - beautiful B&B!
  • Disliked — Parking was a little dodgey
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Laguna Hotel & Spa

Property: Casa Laguna Hotel & Spa
Address: 2510 S Coast Hwy, Laguna Beach, CA 92651-3932
Phone Number:
Location: United States > California > Orange County > Laguna Beach
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Laguna Beach
#2 Romantic Hotel in Laguna Beach
#2 On the Beach Hotel in Laguna Beach
#3 Spa Hotel in Laguna Beach
#5 Business Hotel in Laguna Beach
#6 Family Hotel in Laguna Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Casa Laguna Hotel & Spa 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Discover an unforgettable ocean view getaway at our historic boutique hotel in Laguna Beach, Orange County, California. Our hotel features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel smart televisions and crafted mini bar selections. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our property is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. ... more   less 
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Also Known As:
Casa Laguna Hotel Laguna Beach
Casa Laguna Inn And Spa
Laguna Inn
Casa Laguna Beach

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