I had reserved a room at Casa Laguna for February 2. I arrived at the hotel a little before 10:00 am and my room was not ready. No problem at all. I told the woman at the front desk - she identified herself as the front desk manager - that I was meeting someone at 10:00 am in the breakfast room. She told me the breakfast room was only for registered guests. Somewhat stunned, I told her I wanted to register, but my room was not ready. The breakfast room was small, but there was only one table occupied - 5 or 6 tables were empty. I asked that she give me some consideration because the room was almost empty and she said no. Unbelievable! I asked if I could cancel my room and she said yes, but I'd have to pay. I ended up staying at the St Regis in Dana Point which was terrific. Never in my 40 years of staying at hotels around the world have I experienced such a uncompromising and ridiculous response.
- Official Description (provided by the hotel):
- Discover an unforgettable ocean view getaway at our historic boutique hotel in Laguna Beach, Orange County, California. Our hotel features a wide variety of beautifully appointed guest rooms with luxurious eco-friendly linens, flat-panel smart televisions and crafted mini bar selections. A variety of soothing massage services are available in our on-site spa. Always rated among the top Laguna Beach hotels, our property is just minutes from beautiful beaches, fabulous restaurants, and Laguna's famous art galleries and summer art festivals. All rooms limited to one or two persons regardless of age or relationship. Not recommended for families/children/groups. ... more less
- Reservation Options:
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- Also Known As:
- Casa Laguna Hotel Laguna Beach
- Casa Laguna Inn And Spa
- Laguna Inn
- Casa Laguna Beach