The Hotel itself is better than adequate, in fact kind of nice. The entire front desk, and especially management was absolutely horrible.
I made reservations with my brother and family during the Indian Wells tennis tournaments. I ordered for myself only one room with two queen beds 3+ months early. I had e-mail confirmation available. The Hotel oversold this type of room, and without my consent changed my reservations to two separate rooms. I found this out the afternoon I arrived there, and the Hotel proceeded to try their very best to put the screws to me, even after they realized it was their fault (something that was very hard for them to admit).
I spent the afternoon at the tennis tournament dealing with this, that evening at the front desk trying to work this out, then the next morning including a call from the Hotel to the Hilton Corporate offices. Now several weeks after the fact, I'm still being charged double in spite of their promise to correct the problem, and am awaiting a call back from the regional manager (a number I was referred to after calling "cooperate" yet again).
I just today made another reservation at another Hilton Hotel in Orange county and am trying to decide if I want to cancel this reservation (though I think the problem is the amazingly aggressive management at the La Quinta site). Good luck if you chose to stay there!!!!
- Official Description (provided by the hotel):
- Excited Renovation News: July 6 - September 18, 2015. Announcing the exciting and beautiful renewal of public areas and guest suites over the summer. Homewood Suites by Hilton La Quinta will be fully operational during the renovations. Please call us for full details. ... more less
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- Also Known As:
- Homewood Suites By Hilton La Quinta Hotel La Quinta
- Homewood Suites La Quinta
- Homewood La Quinta
- La Quinta Homewood Suites
- Homewood Suites By Hilton La Quinta California Desert