Booked a trip for 3 nights in mid-April for our family. Our daughter woke up extremely sick hours after the cancellation cut-off time, two days before our trip, and we knew we would not be able to take the trip. Called to cancel and was told that there would be an outrageous $400+ cancellation fee. After escalating to the manager, she agreed to waive the cancellation fee. Three weeks later, I received my credit card bill with the $400+ fee. I called to discuss this and was put on hold for 20 minutes, then told that someone would call me back. An hour later I get a call back. The manager on duty said that they had no notes about waiving the cancellation fee, and that since I couldn't remember the name of the manager whom I spoke to three weeks earlier, I was out of luck, and that I would need to dispute the charge with my credit card company. I recommend that you stay far away from this hotel.
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- Also Known As:
- Embassy Suites La Quinta Hotel And Spa
- Embassy Suites La Quinta Hotel La Quinta
- La Quinta Embassy Suites
- Embassy Suites By Hilton La Quinta Hotel & Spa California Desert