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“Best customer service/hospitality I've experienced”
5 of 5 bubbles Review of Budget Inn

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Budget Inn
Ranked #4 of 5 Hotels in La Puente
Charlottesville, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Best customer service/hospitality I've experienced”
5 of 5 bubbles Reviewed May 30, 2014

The customer service this Budget Inn provides is exceptional. Not sure what management the negative reviewers dealt with, but the management I encountered was an Indian family, and they did a great job at customer satisfaction.
After a long flight from the East Coast to La Puente, I was greeted cordially by the lady manager who gave me very helpful pointers on where I can get what in the area. We had an enjoyable conversation,
On the second day, I checked out and needed a place to store my baggage for a long time. I asked for storage service, and even though they didn't offer it, they allowed me to keep the baggage in their office. I told them I'll keep the baggage till 5pm.
At 5pm, due to unforeseen circumstances, I needed to extend storage to 7pm. I was embarrassed to ask for an extension because they were already doing me a big favor by agreeing to let me use their office as storage space. To my surprise, they granted me the extension. Throughout the course of my interactions with the management, the managers were courtesy, friendly and empathetic. I highly recommend this Budget Inn because there aren't many lodging options out there that can offer equally great prices and customer service.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terence N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

Traveler rating
    3
    1
    2
    0
    5
See reviews for
3
Couples
0
2
3
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 22, 2014

I am a regular customer here and believe me, this is the best place to stay if you want to be peaceful that too for a low price. The staff is good,service is ok , rooms are the best. They also have a complementary breakfast which is good too.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad, California
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed August 3, 2013

i bought what was behind door number 3 i got the donkey!!!!the place is clean as a whistle.the outside is a mirage beautiful landscaping.the phone does not work,it rings but you can't answer back.the internet is a ghost just when you think you got your site you wanted it disapears!!!!the TV is a serious problem for some reason they have spent a lot of money for a flat screen tv but failed to FINE tune it.as soon as you are watching a tv show you like it blocks your channel and its lost.the parking is serious slim but not as bad as New York City.the parking is just right for an economy car nothing too much more.there is no turn around and the canopy is deceiving it is high but no place to park a vehicle this high.pizza hut and burger king are next door and yes city bus stops near by

Room Tip: all rooms are the same nothing really to share.there are NO Elevators i strongly urge asking for a g...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank christopher g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Budget Inn

Property: Budget Inn
Address: 15412 Francisquito Ave, La Puente, CA 91744-1033 (Formerly Travelodge La Puente)
Location: United States > California > La Puente
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #4 of 5 Hotels in La Puente
Price Range (Based on Average Rates): $
Hotel Class:2 star — Budget Inn 2*
Number of rooms: 46
Reservation Options:
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