The customer service this Budget Inn provides is exceptional. Not sure what management the negative reviewers dealt with, but the management I encountered was an Indian family, and they did a great job at customer satisfaction.
After a long flight from the East Coast to La Puente, I was greeted cordially by the lady manager who gave me very helpful pointers on where I can get what in the area. We had an enjoyable conversation,
On the second day, I checked out and needed a place to store my baggage for a long time. I asked for storage service, and even though they didn't offer it, they allowed me to keep the baggage in their office. I told them I'll keep the baggage till 5pm.
At 5pm, due to unforeseen circumstances, I needed to extend storage to 7pm. I was embarrassed to ask for an extension because they were already doing me a big favor by agreeing to let me use their office as storage space. To my surprise, they granted me the extension. Throughout the course of my interactions with the management, the managers were courtesy, friendly and empathetic. I highly recommend this Budget Inn because there aren't many lodging options out there that can offer equally great prices and customer service.
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