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“Not up to HI-Express standard”

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Best Western Plus La Mesa San Diego
Ranked #1 of 8 Hotels in La Mesa
Certificate of Excellence
Level Contributor
6 reviews
4 hotel reviews
“Not up to HI-Express standard”
Reviewed October 7, 2012

Stayed on the 2nd floor and listened to the idiot next door on the phone and the stomping above me. There seemed to be staffing issue as one desk clerk was a no show - leaving the breakfast server to do both jobs. Another desk clerk was indifferent to guest inquiries - mine in person and others who called in. Some female "live-in" guest occupied the computer in the lobby on a daily basis. Should be a meter on that kind of behavior. Even though the outside temp was over 100 degrees, the pool was stone cold. Hallways are dark and dated. The pancake machine in the breakfast room was out of order. The elevator was a sweat box - no exhaust fan and the carpet was in need of replacement. For a couple of extra bucks, I should have stayed in a property that did not resemble a flop house - my mistake.

Room Tip: Charcoal House Restaurant next door was very good - service and food. Even though it's a retro e...
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeekaPooPom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, October 11, 2012
Thank you for taking the time to give us feedback about your recent stay. We apologize sincerely, for the disturbance that was caused by ta fellow guest. We can assure you, these instances do not take place on a regular basis. We look forward to accommodating you in the future.

Thank you,
Tanaja P.
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • English first
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English first
Salt Lake City, Utah
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 5, 2012

The staff was very nice and helpful. I was concerned about staying here due to the reviews that mentioned the noise from the freeway. But we had no problems with it at all. We were on the 3rd floor in the back of the hotel and due to the very warm weather had the air going and was not able to hear the traffic at all. Great restaurants on both sides of the hotel. The breakfast was nice, make sure you try the cinnamon rolls they were the best.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kate0574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, October 11, 2012
Thank you for taking the time to share your hotel experience. Our staff and management team appreciate your feedback. The cinnamon rolls are amazing! We look forward to your next visit.

Thank you,
Tanaja
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Connecticut
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 16, 2012 via mobile

Stayed for 3 nights. Hotel is nice with huge clean rooms. Had a room in he back and thus no noise impact from freeway. The location is good for all activities in th area, close to restaurants and shops. Breakfast was nice but room was scarce and you had to wait in line. We would stay again when in the area.

Stayed August 2012, traveled with family
Helpful?
Thank Petra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, August 22, 2012
Thank you for taking the time to review our hotel. We are pleased to know you enjoyed your stay and plan on returning in the future.

We look forward to your future visit.
Tanaja P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 9, 2012

Freeway noise was deafening. After being given a different room, it still was excessively loud, not to mention the noise from others in their room as it seemed we were only seperated by a single sheet of paper.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnnywhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, August 22, 2012
Thank you for taking the time out your day to give our hotel feedback. We greatly appreciate it. I apologize you did not enjoy your stay. For future bookings please request a room at the back of the property, we will be more than happy to accommodate your request if available.
We look forward to your future stay with us.
Tanaja P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
Reviewed August 7, 2012

The staff at the Holiday Inn Express on Murray dr. were very nice and helpful. Really enjoyed staying there. Great eateries right next door. Short trip to Mission beach from the hotel. Would stay at this hotel again. Close to shopping malls and movie theatre.

Room Tip: In the back away from the freeway.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, August 22, 2012
Thank you for taking the time to review our hotel. We appreciate your feedback and are pleased to know you enjoyed your stay. The neighboring restaurants are amazing and highly recommended. Mission beach is a great attraction, and we definitely had some great beach weather.

We look forward to your future stay with us.
Tanaja P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placerville, California
Level Contributor
162 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed July 25, 2012

The Holiday Inn Express in La Mesa is clean and very conveniently located, but it has one huge drawback. Freeway noise. Our room was overlooking Interstate 8 and all night long, we heard the trucks and motorcycles rumble by. Not the most restful. I think double-paned windows would reduce the noise level considerably. Our room was clean and quite large, though a lot of the space was wasted. The kind-sized bed was clean though a little on the hard side, and the bathroom was equipped with the standard toiletries. Hotel staff is very friendly and helpful. Even though the hotel is located in La Mesa, it is convenient to visiting downtown San Diego restaurants and Balboa Park as well as the East County. Our advice would be to ask for a room as far as possible from the freeway.

Room Tip: Ask for a room as far as possible from the freeway.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deepsee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, August 22, 2012
Thank you for taking the time to review our hotel. We are pleased to know you enjoyed your stay, I apologize for the highway noise. We are conveniently located off the highway, and depending on your room location you may hear the highway noise. Upon your next visit to our hotel, please request a room away from the highway which we are more than happy to accommodate if available. We take pride in our facility and our staff and we thank you for recognizing our great staff.

We look forward to your next visit.
Tanaja P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chico, California, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 12, 2012

I reserved a room with one queen bed and was pleasantly surprised when I walked into my HUGE room. The bed was comfortable and the room was clean. The hotel is located just off the highway so if you have a car it's a pretty convenient spot. Unfortunately I was traveling without a rental car so the cab fare from the airport was $56.00. There are not many restaurants or interesting places to visit within walking distance and the hotel doesn't have a restaurant so food was a bit hard to come by on my own. All in all, it was a clean and comfortable hotel so if you just need a place to rest your head this would be a good place to do it!

Room Tip: Ask for a corner room, they're pretty large.
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  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrianaMorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyteam11, Manager at Best Western Plus La Mesa San Diego, responded to this review, August 6, 2012
Thank you for taking the time out of your day to give our hotel feedback. We are glad you enjoyed your stay, in our spacious room. We look forward to your next visit. I highly recommend the Casa Blanca Mexican Food Restaurant, Anthony's Fish Grotto, and Charcoal House. Each restaurant is conveniently located on each side of our parking lot.

Thank you,

Tanaja P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus La Mesa San Diego

Property: Best Western Plus La Mesa San Diego
Address: 9550 Murray Drive, La Mesa, CA 91942-3924 (Formerly Holiday Inn Express San Diego-La Mesa (SDSU Area))
Phone Number:
Location: United States > California > La Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in La Mesa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus La Mesa San Diego 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to the brand new BEST WESTERN PLUS La Mesa San Diego nestled centrally in San Diego La Mesa. We are just off the 8 Freeway and minutes away from SDSU, Grossmont Center, Grossmont Hospital, Downtown La Mesa and El Cajon. We strive to provide the perfect accommodations for our ideal guests: the business traveler, the small family, the sports team, and the corporate group. Our new rooms have the most comfortable bedding and pillows. Lie down, open up your laptop, and enjoy our stellar Wi-Fi while you enjoy over 200 HD channels on our 42-inch flat screens displaying the best of DirecTV(R) programming. Take a hot shower or bath, enjoy a hot breakfast, and enjoy the best of San Diego. We would love to see you! Enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Express San Diego-La Mesa (Sdsu Area) Hotel La Mesa
Holiday Inn La Mesa
La Mesa Holiday Inn

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