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28 - 33 of 278 reviews
Reviewed December 8, 2016

I stayed 8 days at this hotel in November 2016 and it isn't a bad place, but their billing department and restaurant were a joke. I pre-paid extra for the breakfasts at the restaurant, but the cook was out or late three of those days and the hotel would not refund my card. Then to add insult to injury, the hotel charged me $25.55 for an "in room" service breakfast I never had. By the time they fixed it, they had charged and credited my card $51.00, and then credited my card $25.55. All looked like it was finally solved after several phone calls but no.. they then charged my card again 24 days later for $25.55. I called them AGAIN to see why they charged my card while the charge was still pending, and they said they would take care of it; it posted anyway. A week later I tried calling them three times to get the new problem fixed, but they wouldn't answer, or they just hung up on me after I was placed on hold for period of time. I was so fed up with them, I disputed the charge with the credit card company as I was just tired of talking to the ineffectual office people there handling the billing. Probably won't be staying there again.

Date of stay: November 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank MathewG298
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gary C, General Manager at Holiday Inn San Diego - La Mesa, an IHG hotel, responded to this reviewResponded December 9, 2016


I apologize that you had such an incident that did not leave a good impression. It appears that during the transition of Management teams at the hotel, that we made a few mistakes.

We have been diligent in training the entire new team at the hotel as well as working with the new Credit Card systems that IHG has installed. This is not an excuse, by any means, but it appears that we dropped the ball.

Please contact Oussama Maamar- Assistant General Manager at 619 698 7747 at ext 130. We want to make this right, as we move forward with an incredible team and providing the services our guests expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2016

I was coming to San Diego State to visit our son and there was not a hotel room available! Must have been Charger fans, weddings, etc. but I finally found this Holiday Inn. I am a Ritz Carlton kind of gal so I was a little worried about the area. There is a nice Costco across the street so it couldn't be that bad! They were totally overbooked when I arrived early but David and the staff took really good care of me and gave me a room ahead of the huge wedding party that had arrived and were super rowdy. I was traveling alone but meeting 3 other moms who also booked this Holiday Inn. We all ended up really liking our rooms, the beds were superior and comfy and all of the stuff worked. You know how it is in "cheaper" hotels - you never know if the ac or shower is going to be ok. It was very clean and the room looked as good as my recent stay at a five star resort so go figure. We had a good time at the little Mesa restaurant - they let us sneak in a bottle of wine and made us some great sweet potato fries. All of us "Moms" had a great time at our little Holiday Inn close to SDSU so I recommend you try it. I would have given it 5 stars but where the heck was the extra coffee pod? They only give you one regular and one decaf - COME ON !

Room tip: Not sure there is a great room but I was on the 3rd floor near the elevator and lobby so I really liked that location as a single traveler.
Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank kathyh303
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2016

We stayed here 4 days and had a king room. The place is VERY clean. The room was large and so was the fridge. The shower was also quite big. But we had to ask for a non-slip mat as the floor in the shower was very slippery. But they brought it promptly and it worked well. About the only complaint I have is the depth of the closet. It's certainly wide enough, but you can't slide the doors open and closed because the hangers stick out farther than the doors. I've never seen such a thing. And it's not because there isn't space in the room. They could have made that closet 4 inches deeper and the hallway would still have been generous. Weird, but certainly not a deal buster. I would definitely stay here again.

Date of stay: October 2016
Thank Debra M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2016 via mobile

We were forced to stay in a hotel with a pipe burst in our home. We stayed at the holiday in express and it was a great place to stay and a great value! My daughter and granddaughter stayed with me and they enjoyed the pool. The people at the front desk or friendly. The restaurant on site was very, very good.

Date of stay: September 2016
Trip type: Traveled with family
Thank Cheermomgayle
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2016

The hotel is convenient. Parking is free and the rooms are nice. Clean, updated, good shower and comfortable bed. Street noise is moderate in the morning but not awful and staying in the rear of the hotel would resolve this. Easy trip to North County and beaches. Lots of shopping and restaurants near by. The same room would be triple the cost in downtown SD or at the beach. If you just need a clean, nice and safe place to stay, this is the perfect.

Date of stay: September 2016
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank aimkirk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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