We recently were unfortunate enough to book this hotel while looking for a place to stay on our once a year week long vacation. Upon arriving at our room the room smelt like mold. I informed the front desk then had to run to the store while my family waited for maintenance to come check it out. I called my wife while I was out who had not seen or heard from anyone after at least 30 minutes. I called the hotel to find out what was happening. I was informed by the general manager that they had to wait for their engineer who was going to run to the hardware store to get some powder to sprinkle on the floor then vacuum it up. I told him I didn't feel comfortable with his plan as I have bad allergies. He told me he was sorry but he couldn't move us. I called their corporate guest relations who contacted the general manager and miraculously he was able to move us. After we were moved I took my daughter to the pool in hopes of enjoying some time in the spa (hot tub/ whirlpool same thing holiday inn staff...look it up) but it was filled in with concrete (see yelp for photos) I contacted the front desk who told me to try the pool I told them that their website indicated that they had a spa, they were no help at all. I again called their corporate line and was told they were sorry and that management would be contacting me to see how they could make it up to us. After not hearing from the hotel management for a couple days I called and spoke with Joshua at the front desk who tried to tell me a spa is not a hot tub eventually he offered to use the holiday expresses spa down the street but i had to talk to gary the general manger. Joshua said theyve let people use their spa when they were having issues and vise versa. The next day I spoke with Gary who was being very facetious and said even though their website indicated that they had a spa he couldn't do anything to make up for it. Gary said that I could not use the holiday inn expresses spa and he would never let anyone from there use his spa. i have recordings i made on my phone while talking to him where he admitted the spa was on the website and he was being very weezly about it. I called corporate again and was instructed to talk with the hotel management about the issues I was having because since I was onsite the hotel managent would be the best ones to help me. I told them not to contact the hotel because I was trying to enjoy my time off and didnt have time to deal with it and gary wasn't going to help. Also while I was at the hotel I was instructed twice to park in the red zone because there was no parking, I have that conversation recorded as well. After I checked out of the hotel I called the igh corporate guest relations and was given a fair amount of points on my igh rewards card. I informed them that the hotel is also instructing people to park in the red zones putting everyone in the hotel at risk of death if an emergency were to take place. I have no idea how this hotel is rated a 3 star hotel on so many sites. There is only one bathtub in the whole hotel, pool is tiny, concrete patch of spa is very ugly, there was a German cockroach in the fitness center (check yelp for photos, these are the kind that infest), narrow parking spaces if you can find one, and the staff has no concern for their guest well being. If you are unfortunate enough to stay in this hotel do not take managements word for anything, if you have a compliant call the corporate line until you are happy with the outcome.
Gary may reply to this that he sent up milk and cookies for my daughter after we moved rooms but that was after I called corporate and they had him move us. Until then he didn't care that my daughter was going to stay in a moldy room. Also after we moved the door to our first room remained open with the AC on while they tried to mask the smell of the room.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, IHG, Travelocity, Hotwire, Hotels.com, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Holiday Inn San Diego - La Mesa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn San Diego - La Mesa Hotel La Mesa
- La Mesa Holiday Inn
- Holiday Inn La Mesa