I recently stayed with a group for 20 nights at the Holiday Inn in La Mesa, California, and I have to rave about the front desk staff. In particular Joshua and Andre and were extremely helpful. They went out of their way everyday to ensure that we had a great experience, Joshua even finished off the laundry of one of the guests in our group when he had to run off to work. We can honestly say that we left this hotel considering Joshua and Andre as friends, because of the care they took of all of us.
The one thing that could definitely use improvement is in regards to the customer service of the restaurant staff. We found them to be short-tempered and rude on most days. They could definitely learn from Joshua about how to take care of guests. This is what prevented me from giving this hotel a 5 star.More
- Free Wifi
- Free Parking