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186 - 191 of 273 reviews
Reviewed October 23, 2012

Room was clean, staff was very friendly. Good downtown location. Italian restaurant next door delivers for free! Parking lot is a bit small, would be a serious challenge if you have a trailer. Everything worked as expected, very quiet and pool/spa is family friendly. Would recommend this establishment to our friends.

  • Stayed: October 2012, traveled with family
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Thank WSchwarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

We spent a week here. Had not one problem. The room was very clean, no noise problem. a/c worked very well. The pool and hot tub was good. The stuff was very helpful. There a restaurnt that is at the hotel was good food. Great for breakfast. they had a bar so if you wanted to relax and not go far it was fine. It was very close to San diego and the price for the room was good. I travel alot. Easy to find right off the highway and the area it was in was good too. felt safe. I used the computer in the hotel and had no problems. We were on the 3rd floor the hotel seemed pretty full alot of cars and i saw alot of meetings. no noise problem. Would stay here again

  • Stayed: October 2012, traveled as a couple
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Thank kelly c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

Great hotel. We were greeted by very friendly personnel. Our room was clean, nice decor, comfortable beds. You have a choice of firm or soft pillows. Had breakfast at its Mesa restaurant. Not bad at all - $20 for 2 adults and a kid. 7/11, Mexican eatery, McDonalds – everything is just around the corner. Close to San Diego Zoo

  • Stayed: October 2012, traveled with family
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Thank Zhenia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012 via mobile

We love the holiday inn chain of hotels and we usually stay at the holiday inn express if possible. We made a last minute decision to go to San Diego for the Chargers home opener and the Express was booked so we decided on the inn. Checked in... It was great. Hotel and room was clean. Turned on the air...and on my goodness a jet was landing in the room all night. Couldn't open the windows but 2 inches or so. When you turned off the AC there was still a loud roar from the roof. Worst night sleep ever!!!

  • Stayed: September 2012
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Thank 4u2reed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Diego - La Mesa, responded to this reviewResponded October 10, 2012

Dear 4u2reed,

Thank you for taking the time to express your thoughts and concerns. I am delighted to know that you had a good experience at check in. I am sorry your stay was negatively affected by the noise from the air conditioning system. We will address this and I thank you for bringing this matter into our attention as this is our best means of improving guest satisfaction.

We hope to have the honor of serving you again in the future.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2012

I was in San Diego on business. Due to Comic-Con taking place that week, there were no hotels available down town. Holiday Inn La Mesa was the only place I found a room.
Photoshop is a wonderful thing. Do not let the image on the website fool you.The parking area in front of the hotel is no where near as big as it appears. During the week of my stay, there were numerous instances of people who for whatever reason cannot back their van/SUV into a parking space and so end up taking two spaces with their semi-diagonal parking because there was not enough room to swing into the space properly.
Upon check-in the young woman who assisted me was very pleasant and efficient.
I cannot say the same for the room.
Although clean, it was dated and badly in need of renovation. The carpet is in need of replacement and the closet door was hanging off its tracks. I ended up fixing the door myself concerned it would fall on me if I left it as is. I do not understand how housekeeping did not notice this.
The desk and table lamps all have electrical outlets on them none of which worked. The desk chair would not maintain its height. I adjusted up as I prefer to sit higher when working on my laptop. As I was sitting the chair would continue to jerk down.
The internet service was adequate at best.
Services need to be improved. I needed to send out some clothing for cleaning. I got the bag in the closet for that purpose but there was no laundry form with it. I called down to the front desk and asked about getting a laundry form. The person who answered did not have the slightest idea what I was talking about even after I explained what it was. I was put on hold (I guess they went to check with the manager) and when they came back instructed me to just put a note in the bag with the instructions.
The next evening when I got back from work I expected to find a message indicating my clothes were ready. I had to call the front desk in order to find out that my clothes were ready.
The one redeeming quality was the restaurant across the parking lot. The food there was very good and very reasonably priced.
I really do not understand the reviewers who gave this hotel four and five stars as it was most definitely did not rate it.

  • Stayed: July 2012, traveled on business
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Thank Naamor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Diego - La Mesa, responded to this reviewResponded October 10, 2012

Dear Naamor,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the front desk staff.

However, We’re sorry about the dated room, carpet and the closet door. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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