I recently stayed here two nights with a family of 4. We arrived at about 2:30 and was greeted by a friendly valet. We unloaded the luggage and I went to the front desk and was told our room was not ready and that they are not guaranteed until 4:00. Not a problem. A bellhop/valet took our luggage and we went out shopping for a bit. We returned at 3:45 and I checked to see if the room was ready and they said not yet - again - not a problem - it was before 4:00 but I just thought I would check. At about 4:05, I went over to the front desk again and was told the room was still not ready - not a problem - things happen. Then I asked how long they thought it would be - the response - we don't know. Problem. If you don't have a room available at check-in time AND don't have an idea of when one will be available, then that is a problem for a guest. After asking a few questions - such as - do you think it would be done in 10 - 15 minutes, and getting a shoulder shrug and genuine uncertainness, I indicated that if it was not ready in 15, we would find another hotel. If there was a predicament with room availability, I just needed to know so I had the opportunity to secure a room elsewhere. They looked a bit shocked at me saying that. About 5 minutes later, a member of the staff came out and said they had another room ready - an upgraded ocean view room (we had booked a village view). While it was not my intent to try to benefit from the error - as things do happen, I am glad they came into the lobby to find me when they did as I had located another hotel in the area with availability and was about ready to leave. Seems to me that once check-in time came and you had a room available at the same or higher level than what was reserved, you would be automatically placed in that room instead of being forced to wait.
I had a bit of bad taste in my mouth from the check-in experience. I felt a bit like I was a nuisance to them, but from that point forward things were great. The valets and desk staff were always friendly and greeted us when we came and went. The grounds were very clean. The room showed some signs of wear, but was clean, comfortable, and in functioning order. The room they ended up putting us in had an adjoining room door to the next room over. Though unfortunate circumstances, the people next to us turned the TV on at 11:00 each night and let it run all night. It was loud enough to wake 3 of 4 of us the first night at 3:00 in the morning so I had to adjust the fan to be on the following night to drown out some of the noise. It still woke me the next night - the TV's are mounted on the walls, and with the adjoining room door door right next to the bed, the sound traveled into our room. Understanding this was not the hotel's fault, I did not complain, but I would ensure that I was not placed into an adjoining room next time. Our neighbors were foreign and perhaps they had not adjusted to the time change or just needed the noise to sleep - it was unfortunate for us but I did not want to go back down and ask to change rooms knowing the front desk had "placement" issues, for lack of a better term. They had tried to be kind and give us the room upgrade, it just unfortunately had a bad component to it.
We did not get to dine at the on-site restaurant, but had some sodas and they staff was friendly. All-in-all, I'd stay here again in hopes check-in would be smoother and definitely a room with no adjoining suite.
- Official Description (provided by the hotel):
- Situated in the seaside Village of La Jolla, just 15 minutes north of downtown San Diego, the Four Diamond Grande Colonial offers classic European styling in the intimate setting of a boutique hotel. For more than a century, the Grande Colonial has been one of the most esteemed hotels in San Diego. But beyond the turn of the century architecture, our true hallmark is our warm, friendly staff and gracious service. We take pride in preserving the heritage laid down by our founders more than 100 years ago by providing the finest experience in first class accommodations. And just as those founders envisioned in 1913, the Grande Colonial remains today a classic hotel that rivals anything in the West. Commanding views of the California coastline, the Grande Colonial overlooks the shores of the Pacific Ocean and is ideally located just steps away from miles of beautiful beaches renowned to Southern California. Within walking distance are world-class shopping, dining, and entertainment and within a short drive are an abundance of golf, recreation and visitor attractions.The hotel features 93 air-conditioned, non-smoking guest rooms and suites (some with fully-equipped kitchens and fireplaces). With its ideal location, gracious service and environment of extraordinary comfort, the Grande Colonial hotel provides the ideal destination for travelers to La Jolla. ... more less
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- Also Known As:
- The Grande Colonial La Jolla Hotel La Jolla
- Grande Colonial Hotel La Jolla