Traveling from LA to SF & decided to break the trip & book a hotel at the last minute, used my AAA card and got about $30 discount, only problem was when I checked the morning before my info wasn't forwarded to them so I called AAA then the inn and was told that everything is set & my reservation was confirmed. When I got there "Nina" was giving me a hard time that they didn't have my credit card info and she did me a favor by still holding on to a room for me even though the inn was very busy. When I told them I spoke to "Trisha" in the morning she told me, she doesn't know anything and that she's a 'learning person ' and even blamed AAA that they are 'funny lately' and she went on to lecture me that next time I should do this & that...Honey, there won't be a next time!
When we got to our room it was nice & clean, although the bath could be improved but for one night it would do. The bed was indeed queen sized, fridge & microwave was clean, carpet badly needed shampooing or changing. We called the front desk asked for towels cause we only had hand towels, it was delivered to our room and then he said, "we don't do this (room service) next time just go to front desk" well, he should told us when we called. Next offense: we were buying from the vending machine & it wont take our $1 bills, we went to the front desk & no one was there when we got back to our room we got a call asking if we went to the desk (I guess by this time we were marked and they're watching our moves, creepy-like). They said they'll help us when we got there they changed our bills to quarters & told us, "next time we should change our money to coins first before using the machine" well, if you had placed a sign there we would have known to do that! Continental breakfast was what my friend called their "saving grace", we ate @ 7AM and food was adequate.
The staff needs to take some lessons on customer service. I would never stay here again simply because of the staff! They should know better than to treat their customers like were kids that do not know what to do. Customers they get are mostly transient & tired they should at least greet you with a courteous smile & respectful attitude.
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- Also Known As:
- Quality Inn King City