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4 - 9 of 158 reviews
Reviewed November 21, 2018

Great service all around, from the front desk to the valet to the room attendant. It is such a beautiful area, and the hotel is meticulously clean and comfortable. The hotel itself is perhaps a bit dated. The food, though coming in a great variety, seems somewhat average, but that may just be due to the amazing food we've had all trip. At times it was slightly difficult to communicate with our room attendant in English, but we got everything we need and much more! Would certainly stay there again if we got the chance.

Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank teddy1014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2018 via mobile

During our trip to Hokkaido, there was an earthquake and power outage throughout Hokkaido. Initially we stayed at Dormy Inn Higashi Muroran however we were supposed to go back to our country on that day. We wanted to extend our stay but they said it was unavailable(not so sure because they can't speak english at all, whatever we said they just said no no no) it was a very frustrating experience. That was when we chanced upon this hotel online and we booked it straight away. Much to our delight the staffs on oyado kiyomizuya are very welcoming, knowledgeable and so reassuring. There was electricity in the hotel because they have a big generator that can power up the whole hotel for the whole week! Even the bigger and more expensive hotels around us didnt have such facility. During that time, convenience stores and restaurants were closed due to the power outage. Our Hotel even offered us dinner even with the little they have at very affordable price. We are very very grateful to all the staffs that make our stay so enjoyable. Thank you guys for your warm hospitality and efficiency!!! Infinity thumbs up!!!

Date of stay: September 2018
Trip type: Traveled with family
Thank asyiaht
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2018 via mobile

Spent a night with parents at their standard tatami room including crab dinner and breakfast. The facilitate is very typical Japanese style but looks a bit tired in bathroom and by windows. It was super clean though! We especially loved the way they served. We can have our meals inside our room at the time slot we choice and the staff helped make our beds.

Bed was super comfy as they provide extra mattress even it was tatami style.

Taste of food wasn’t too impressive but they are good looking and very filling.

For those who have knee injuries or with elderly, suggest to choose western room instead as tatami may be unsuitable.

Date of stay: May 2018
Trip type: Traveled with family
Thank Mimi A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2017 via mobile

Pro:
1. Near to Noboribetsu Jigoku Valley, within walking distance to all local tourist spots
2. Shop district is within walking distance, with amenities like 7-11, restaurants, souvenirs shops etc...
3. The ryokan itself equipped with in house Onsen, and it’s open for 24/7.
4. Shower equipments are provided both in rooms and Onsen area, branded shampoo were provided (Sheishedo)
5. Surroundings were quiet at all times
6. Neat and tidy, hotel staff were very polite and patience while introducing surrounding to us.

Cons:
1. No restaurant within the hotel, reservation of meals in hotel must be 3 days before check-in.
2. Remote area and limited transport access to the area. There’s only 4 buses in and out of Noboribetsu. Missed out 1 bus can cause you much delay to the whole journey.
3. Restaurants in shop district, most of them only open after 6pm. During lunch time there’s only 1 or 2 restaurant option.

Date of stay: November 2017
Trip type: Traveled with friends
2  Thank Travel741287
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2017

Very traditional ryokan set in the heart of Noboribetsu onsen. It's a stone's throw from the famous Jigokudani (Hell Valley). While the staff spoke only Japanese, they were very helpful, friendly and hospitable. They were very attentive and helped us set up the futon while we went out for sightseeing. The room was spacious, nicely decorated and very clean. Oh.. And the onsen was great too! This place is one of the highlights of my trip. Highly recommended!

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank BryanMah
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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