Great service all around, from the front desk to the valet to the room attendant. It is such a beautiful area, and the hotel is meticulously clean and comfortable. The hotel itself is perhaps a bit dated. The food, though coming in a great variety, seems somewhat average, but that may just be due to the amazing food we've had all trip. At times it was slightly difficult to communicate with our room attendant in English, but we got everything we need and much more! Would certainly stay there again if we got the chance.

During our trip to Hokkaido, there was an earthquake and power outage throughout Hokkaido. Initially we stayed at Dormy Inn Higashi Muroran however we were supposed to go back to our country on that day. We wanted to extend our stay but they said it was unavailable(not so sure because they can't speak english at all, whatever we said they just said no no no) it was a very frustrating experience. That was when we chanced upon this hotel online and we booked it straight away. Much to our delight the staffs on oyado kiyomizuya are very welcoming, knowledgeable and so reassuring. There was electricity in the hotel because they have a big generator that can power up the whole hotel for the whole week! Even the bigger and more expensive hotels around us didnt have such facility. During that time, convenience stores and restaurants were closed due to the power outage. Our Hotel even offered us dinner even with the little they have at very affordable price. We are very very grateful to all the staffs that make our stay so enjoyable. Thank you guys for your warm hospitality and efficiency!!! Infinity thumbs up!!!

Spent a night with parents at their standard tatami room including crab dinner and breakfast. The facilitate is very typical Japanese style but looks a bit tired in bathroom and by windows. It was super clean though! We especially loved the way they served. We can have our meals inside our room at the time slot we choice and the staff helped make our beds.

Bed was super comfy as they provide extra mattress even it was tatami style.

Taste of food wasn’t too impressive but they are good looking and very filling.

For those who have knee injuries or with elderly, suggest to choose western room instead as tatami may be unsuitable.