We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Staff member with attitude spoiled it for us” 3 of 5 bubbles
Review of Independence Hotel, Resort & Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Independence Hotel, Resort & Spa
Ranked #9 of 72 Hotels in Sihanoukville
Certificate of Excellence
Penang Island, Malaysia
Level Contributor
686 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 728 helpful votes
“Staff member with attitude spoiled it for us”
3 of 5 bubbles Reviewed June 16, 2010

We stayed for two nights in June '10 and paid $110 per night.
The hotel is beautifully appointed and nicely furnished, with a great balcony overlooking hotel gardens and the rocky coastline. On the whole the staff were friendly and professional.
Arriving from the bus from Phenom Penh we bargained our tuk-tuk driver down from $8 to $7, only to be told at reception we should have paid $4-$5. We weren't too worried as we knew the hotel offered a free shuttle to town, so we would no longer have to rely on the ripoff tuktuk drivers.
The problem with the place is that it's a long way out of town,and the driver of the hotel free shuttle has an attitude. They advertise that the shuttle runs several times per day at set hours. The first time we used the service the driver was visibly annoyed. The hotel seemed deserted so presumably we were causing him unnecessary work. We arrived on time for the shuttle but were asked to wait 15 minutes as some staff members decided to come along for the ride. On the return from town we waited a good 25 minutes in the dark (around 11.30pm) beyond the pickup time and called the hotel twice... (not sure what would have happened if I hadn't called).
The second ride was when we were checking out, the only difference was that this time he turned the motor off after we entered the van, while we waited for the staff, necessitating us to exit the van again and walk back into the relative cool of the lobby (the lobby is not air conditioned). As soon as the first staff member entered the van the aircon was turned back on. We were outraged by this treatment and complained to the finance controller sitting in the front seat. He seemed genuinely concerned and gave us his card.

The first night we had dinner in the restaurant down by the rocky beach. Although very quiet, the food and service was good and prices very reasonable for a five star hotel.

I guess that because the place was empty the music, exotic water fountains and fans in the lobby were only turned on (sometimes) after we walked in. On checking in we were walked down an open poorly lit road to "the new building". The room was really nice, and if arriving by car we could have parked close by in the undercover parking provided near the rooms. But the 5 minute walk back up the hill in the heat of day was no joke. No umbrellas were available in case of rain.
The shower in the room was beautiful... a big open stone area with planter boxes on either side . Unfortunately the drain was blocked and my 10 minute shower flooded the whole bathroom and water was starting to flood into the bedroom. We called reception about the problem, and a staff member was immediately dispatched to mop it up, but the problem of the blocked drains was not addressed (the bathroom floor drain was also blocked). It's hard to imagine that this was the first time this problem was reported. To be fair there was also an overhead shower in the bath that we used to shower from then on.

The worst was when we were checking out, a concierge was promptly sent to collect our bags. We followed behind some 5 minutes later, only to find our bags sitting on a trolley abandoned outside near the open road. We were horrified and wheeled the trolley ourselves into the lobby. I'm not sure but I think the man responsible could have been the same one driving the van. As I said, most staff seemed professional and friendly, although no apology was offered for abandoning our valuable luggage (my laptop included).

In summary, it is a beautiful hotel, recently rebuilt, in a remote location with one staff member who spoiled it for us. There are no facilities or other restaurants in the area, so either you will be held captive by the hotel and pay their prices, or you will have the hassle one way or another of finding your way into town and back. We moved to the beach near town after two days and didn't look back.
One more thing I just remembered... I was a bit disgusted when I was told that wifi would cost me $10 per hour or $20 for 4 hours, especially when most cafes restaurants, bars and cheap hotels in town all offer wifi for free. Even the specialty high speed wifi centres in town (usually air conditioned) only charge 75 cents to $1 per hour. Considering the remote location of the hotel the management should be bending over backwards to minimize this inconvenience rather than seeking to profit from it.

  • Stayed June 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kanan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phnompenh, General Manager at Independence Hotel, Resort & Spa, responded to this review, June 17, 2010
Dear Mr Rubens,

Greetings from Independence Hotel- Sihanouk Ville

On behalf of the hotel managment , Thank you for writing to us and letting us know your concerns. We will take appropriate actions to ensure that this kind of staffs attitude incident are addressed. He is actually the new trainee's driver ! However we will further take action immediately to improve our hotel service.

Please accept our sincerest apology for all trouble we have caused you . Again We highly appreciate your useful feedback as it will be assist us in becoming better at what we do as with any business like ours , the greatest advertisement we can have is WORD OF MOUTH from the satisfied customers. It's our GAOL to retain you as a satisfied customer and will hope to serve you again in the future.

With best regards,

PHILLIP TOH
General Manager
Email : gm@independencehotel.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

623 reviews from our community

Traveler rating
    229
    232
    111
    31
    20
See reviews for
132
274
49
36
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
1 review
5 of 5 bubbles Reviewed May 11, 2010

We stayed at the Independence Hotel this year for our company's annual management retreat. The hotel offered top notch food, service and accommodations for our group of 60+ staff, including excellent meeting facilities, good broadband access, a lovely pool, and the best beach in Cambodia. While May is off-season and it's a bit warm in Sihanoukville this time of year, the air conditioned facilities made it quite comfortable for a business meeting. We'd definitely come back.

Stayed May 2010, traveled on business
Helpful?
Thank mchertok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 28, 2010

+ Great private beach, very well maintained
+ Wonderful gardens, was safe even for a toddler
+ Big, clean & comfortable rooms
+ Excellent restaurant
+ Very nice location
+ Mostly good service

- We always had only two towels although there were three people staying in the room (2 adults, 1 child)

  • Stayed January 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank n1em1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed April 26, 2010

We stayed here towards the end of our trip after travelling around Cambodia and this was a lovely place to finish off our travels with a nice quiet relaxing stay.

This place had great food, friendly and attentive staff, very clean and very large rooms with all modern facilities. The private beach was well maintained and clean and the sunset restaurant did oustanding food supplemented by outstanding views over the Gulf of Thailand.

This hotel really stood out as being a quiet relaxing retreat from the buzz and noise of Sihanouk and we had a really enjoyable stay here.

As the hotel is located a good way away from the town centre (which is a good thing) the hotel puts on a free bus service to take you into town which was great, and the average price we paid for a tuk tuk to get too and from the hotel was $5.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank foxwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 9, 2010

Beach, jungle, garden, jungle cruises, island hopping, rooms with ocean view, sunset vistas and seafood so fresh the prawns smile at you.

This is our second stay at this hotel and it is just a joy. It is percehd on top of a hill so the ocean view is stunning. Add to this the almost jungle like surroundings and you are off to a wonderful adventure. The hotel desk can arrange island trips for you where you can snorkel and picnic in the beach as well as boat trips to the Ream National Park or visits to nearby provinces of Kep and Kampot.

The hotel is full of history with the former King of Cambodia designing the interior himself. Pictures of its illustrious past are all over the lobby. Today, it has been renovated to provide comfort to the modern travellers.

We stayed in this hotel with family and friends who are in the hotel industry and they enjoyed their stay very much. The distance from the town was not an issue as one does not want to dine anywhere else. The Sunset Terrace situated right on the beach offers the tastiest seafood fare. The breakfast spread has something for everyone and one can eat amidst the flowers and sunshine outside or enjoy the cool shade inside.

The old building offers no balconies but the new bungalows have. From your balcony, you can view the sunset while drinking your favorite wine. There is enough seating space for a few guests to join you for a pre dinner drink. We have done this in our stay there and truly enjoyed the experience.

The pool is cool and refreshing. What with the spa close by and the bar with staff constantly in attendance! The swim in the ocean is enjoyable as the beach is constantly cleaned and raked.

You can also have a great run in the property or walk to the rocks easily as a walkway has been built around. There are steps to go up and down the beach and once the walkways are done, maybe wheelchairs can go down there, too.

The hotel also accepts on-the-job training students from the nearby top hotel training school for the truly poor people, the Don Bosco Hospitality Training School. They also hire many of their graduates. The new manager has truly done a fabulous job.

Stayed April 2010, traveled with family
Helpful?
1 Thank aesta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 7, 2010

This hotel offers travellers and families a relaxing and engaging vacation in one of Cambodia’s most exotic destinations. It was a very fun filled trip, yet relaxing experience, just driving up to it; you can tell this is luxury at its best. The staff went the more than the extra mile to ensure all my needs were met and recommended the best local, authentic restaurants to go to, not that you need to though the chefs at the hotel work there magic, you don’t want to miss the beach BBQ! The rooms are fantastic and no expense was spared with the quality. This is a place to go if you want to relax, or be on the go, as there is plenty to do even if you just have a massage at the hotel or take a boat ride across to the surrounding islands…the hotel can offer it all! I would love to stay here again and will be returning!

  • Stayed March 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wolfie00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester England
Level Contributor
200 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed April 2, 2010

We came to the independence after three and a bit weeks touring Vietnam, Laos and Cambodia. A great decision.

Its a good resort with all the facilities right by the sea with its own beach. No need to trip outside if you don't want to. The all you could eat fish BBQs in the evening at the beachside restaurant were excellent, luches,snacks were good too. There were also sufficient beds and parasols on the beach and around the pool to allow you to spend the day relaxing. The rooms were spacious and clean and all looked out over the sea ( our only crib was that they did not have balconies). The staff were friendly, courteous and attentive.

We did go out on a trip to Sihanoukville and the surrounds but there is in truth not a great deal to see although they are in the process of developing a National Park just beyond the new airport.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank seebeforeigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sihanoukville hotels
1.4 mi away
Sokha Beach Resort
Sokha Beach Resort
#7 of 72 in Sihanoukville
4.0 of 5 bubbles 1,420 reviews
1.9 mi away
Deluxx Boutique Hotel
Deluxx Boutique Hotel
#2 of 72 in Sihanoukville
4.5 of 5 bubbles 327 reviews
6.0 mi away
Ren Resort
Ren Resort
#3 of 72 in Sihanoukville
4.5 of 5 bubbles 414 reviews
Show Prices
Show Prices
Show Prices
6.0 mi away
Tamu Hotel
Tamu Hotel
#1 of 72 in Sihanoukville
4.5 of 5 bubbles 666 reviews
4.5 mi away
Sahaa Beach Resort
Sahaa Beach Resort
#4 of 72 in Sihanoukville
4.5 of 5 bubbles 360 reviews
5.9 mi away
Mary Beach Hotel & Resort
Mary Beach Hotel & Resort
#12 of 72 in Sihanoukville
4.0 of 5 bubbles 197 reviews
Show Prices
Show Prices
Show Prices

Been to Independence Hotel, Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Independence Hotel, Resort & Spa

Property: Independence Hotel, Resort & Spa
Address: Street 2 Thnou, Sangkat No: 03 | Khan Mittapheap, Sihanoukville 855, Cambodia
Location: Cambodia > Sihanoukville Province > Sihanoukville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Sihanoukville
#5 Luxury Hotel in Sihanoukville
#7 On the Beach Hotel in Sihanoukville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Independence Hotel, Resort & Spa 4*
Number of rooms: 128
Official Description (provided by the hotel):
Independence Hotel Resort & Spa is an oasis of calm and luxury in Sihanouk Ville, Kingdom of Cambodia - one of the finest locations in South East Asia. Unspoiled sands backed by lush vegetation encircle the hotel. The full delights of the resort, spa and private beach are ready for you to enjoy. Set in the charming tropical beauty of Cambodia's premier beach destination, with 35 hectares landscape and 300 meters of private beach, Independence Hotel Resort & Spa provides you a luxurious refuge that opens out onto breath taking panoramas. Provided 8 differences categories of 128 units, with 3 function rooms, 2 Restaurants and 2 bars. The Volley ball, sunset cruises and kids play-ground are available on the beach. Home of Jouvence Spa: Cambodia's Premier Spa ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Fastbooking and Agoda so you can book your Independence Hotel, Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Independence Hotel Sihanoukville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing