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“Worst service of our complete trip”

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Orchidee Guest House
Ranked #24 of 74 Hotels in Sihanoukville
Reviewed November 4, 2012

We stayed 3 nights but we will not come back here.

The power was off at least 15 times.

Service was bad. We asked for dinner tips and the reception said there are to many restaurants so she did not no. After we checked the internet ourselves we saw there was a toprated restaurant in the same street. The name is Nyam you have to go there.
Everytime we went to the reception there were sitting at least 3 people but no know asked us if they could helped us.
We arrived late but in the morning no one gave us a warm welcome. During our trip we stayed in 8 accomodations and every were we came the people gave us a map, tips and asked us if we need information. At orchidee guest house they do not know that.
There was one girl in the restaurant who was helpfull and always smiling. The rest of the staff need a training.

We stayed in the new part of the hotel but the bathroom does not look new.
Room was clean.

  • Stayed: October 2012, traveled as a couple
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1  Thank Reiziger-anoniem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jannarat, Owner at Orchidee Guest House, responded to this reviewResponded November 5, 2012

Thank you for your taking so much time writing about your experience staying in our guesthouse.

Reading your review I got the idea that you need a tour with a guide instead of travelling by yourselves not knowing where to have dinner, not knowing where to go or what to do without any help.

For power cuts I have to point to our government who is responsible for the electricity. The nice thing is that we have 2 generators offering electricity to our guests during power cuts.

New area is now almost 5 years old and luckily used by many happy guests.

I will order my staff to smile more and try to answer questions even before asked.

Enjoy your next holiday.

Jan de Jongh (owner)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 23, 2012

Visited Sihanoukville several times and this is the best place I've stayed at. Guest house conjures up the wrong imagery of this establishment. It is decidedly more than a guest house. There is swimming pool which is generally quiet during the day as most guests are at the beach. An excellent restaurant that provides, although limited choice, well prepared western food. Saying that my wife, who is Vietnamese had plenty of choice. The rooms are adequate and well serviced by the staff. The staff are friendly, fun loving and very helpful. The hostelry (I have difficulty calling it a guest house) is close to the beach, close to many restaurants and close to ATM machines. The place is very popular with Cambodian family groups, particularly at the weekend, and we found the families good humoured and treated westerners with typical Cambodian smiles and good humour. Book early because the place does get full and be warned that if you have a pool-side room it does get noisy around the pool in the evening. This is now my first choice for a stay in Sihanoukville.

Room Tip: Book early.
  • Stayed: April 2012, traveled as a couple
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5  Thank jansz156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012 via mobile

Stayed here for a week in a pool side room. Pool service excellent and towels provided, room cleaned daily by charming and friendly cleaners. Overall hotel very clean with a good warm shower in our room. Fridge and tv also in room and shops everywhere to fill it up with Angkor. Only downside is that if you are in a pool side room you are woken , usually by screaming children who are enjoying it a bit too much (LOL) , my issue isn't with this as kids will be kids but by the fact that they are doing this at 6.30 am and 7am when the pool doesn't open till 8am and no one was stopping them so my husband had to get out of bed and tell them that the pool didn't open til 8am. If it wasn't for this it would have been a perfect stay. Beach 5 min stroll but there are a number of excellent restaurants just outside to the right. Ate by the pool and food was good and a reasonable price. For a change of scene head to Otres beach tuk tuk return ride should be no more than USD8, expensive than Serendipity beach but nice for a change for a day. Would recommend hotel. Enjoy.

  • Stayed: October 2012
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Thank katie23Wakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jannarat, Owner at Orchidee Guest House, responded to this reviewResponded October 17, 2012

Thank you for your review which is highly appreciated.

I am sorry for the inconvenience in the early morning and I will instruct my staff again and again to take better care of children playing and shouting around the pool too early.

Please do come back.

Brgds.

Orchidee Guesthouse

Jan de Jongh

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Reviewed October 8, 2012

We spent 4 nights here and enjoyed every moment. Staff were really nice and looked after us really well. The room was cleaned daily and A/C & Internet worked really well. Would highly recommend staying here but we were really disappointed with the restaurant

Room Tip: Don't eat here there are other much better places on Trip Advisor!
  • Stayed: September 2012, traveled as a couple
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1  Thank Nsanderson1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jannarat, Owner at Orchidee Guest House, responded to this reviewResponded October 10, 2012

Thank you for your review and it was and is our pleasure serving you.

I am only wondering about your disappointment with our restaurant. It is a pity to read about your disappointment without knowing why? Food, staff, quality, interior??? Knowing a reason gives us a possibility to improve our efforts in serving guests in a more than good way.

Please come back again and hope everything is 100%.

Brgds.

Jan de Jongh (owner)

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Reviewed October 3, 2012

We real liked this place. The staff are very nice and the pool is nice after a hot day It was quite quiet which was nice and the food was good for Cambodia. If we were coming back to Sihanoukville we would stay here again.

  • Stayed: August 2012, traveled as a couple
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2  Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

Was staying for some days on Orchidee in September 2012.
Its a cheap hotel, ad breakfast buffe are included in some room types.
The guest House had also a good pool with a safty guard.
Room prices was between 18 and 30 $
We had a good clean room, with a lot of space and a balcony with a good wiev.
Service was more than expected, our water heater on the bathroom was broken down, and a message to the frontdesk was given, after 30 minuts a new heater was installed, and the room was cleaned again.
Only a few minuts from the beach, where you can get cheap BBQ (from 3$) also on the same road as the GuestHouse was some good restaurants.
There are 2 constructions around the hotel but it was not a problem, no noise.

  • Stayed: September 2012, traveled as a couple
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Thank kro90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012 via mobile

Orchidee guesthouse is a very nice place to stay in Sihanoukville. I made a reservation the day before i came and was perfectly picked up from the bus stop by a special Orchidee tuktuk. The guesthouse has a big swimmingpool in the backyard where you can order drinks and food. Big towels and nice sofas are provided at the swimmingpool. At the front side is a restaurant where breakfast, lunch and diner are served. The bungalow rooms are spacious and clean. Showers provide hot water. Staff is friendly and helpful.

Unfortunately, they are currenly building a new hotel next to the guesthouse. The building noise is hard to neglect and it starts early in the morning. The building site is next to the swimmingpool. I know the guesthouse cannot help it but the noise from the building site was quite annoying. I hope they will soon finish the building works next door because apart from this the guesthouse is a very nice place to stay.

  • Stayed: August 2012
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3  Thank PukvandePetteflet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orchidee Guest House

Address: Ochheuteal No 23 Tola Street, Sihanoukville 18000, Cambodia
Location: Cambodia > Sihanoukville Province > Sihanoukville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Sihanoukville
Price Range: $16 - $53 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Orchidee Guest House 2*
Number of rooms: 71
Official Description (provided by the hotel):
A friendly family guesthouse. All rooms with aircon, tv, fridge, wifi, safe and a shower with hot water. The higher floors in the main building can be reached with our elevator. The top floor luxury double rooms have a nice bathtub and 3 of them a nice sea view. Our electric tuktuk can and will pick you up from the bus station free of charge if busdetails are known. Our pool is open for guests only between 08.00 Hours and 22.00 Hours. Up till 150 persons can use our meeting hal and if staying in our guesthouse the usage of the hall is free of charge. Catering can be offered too. ... more   less 
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Also Known As:
Orchidee Guest House Hotel Sihanoukville
Orchidee Hotel Sihanoukville

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