We stayed for one week at Sokha Resort in a pool view room and had a wonderful relaxing time. Our immediate impressions as we checked-in at the lobby were excellent, but on arriving to our room, exploring the resort and experiencing the hotel service, we began to find a number of things that could have been presented, maintained and offered in a more "5 star" way. Many people may have been upset or annoyed at these things (considering the cost of this resort), but we were certainly not going to let these things effect our beach break.
Rooms were comfortable (Room 162), toilet didn't flush properly most of the time, black mould in the shower, inconsistent room cleaning and supply of fresh towels etc, no TV channel guide.
Pool was lovely, complete with swim up bar, but sun lounges were at a premium and mostly reserved by other guests by 8.00am, not enough shady options around the pool area (we don't like baking ourselves to a crisp in the sun all day), staff could have been pro-active and wandering around asking guests if they would like food or drinks, instead you had to walk to the pool bar and place your order which was delivered to your sun-lounge of choice. Towels were okay, could have been bigger, we often got two each as a solution.
Beach had lovely white sand, sun-lounges needed two mattresses to be comfortable, two drink/food bars on beach but no bar service if you were more than 20 metres away. It's a private beach so no wandering hawkers at all.
Breakfast ..... arrive early! On two mornings we got there at 8.30-9.00am, the place was chaos, the staff couldn't cope with service, the supply of food or fresh crockery/cutlery. Overall, the breakfast here is not up to the standard we had experienced in other resorts in Cambodia, but they did do Espresso coffees at breakfast and we certainly never went hungry!
Lunch and Dinner, we always had good meals when we dined in the Resort. Lemongrass was a delight, as too the Seafood BBQ next to the pool, lots of choice, great wine and cocktail lists, service often a little on the slow side but we were on holidays so it doesn't really matter!
The Spa offers a good range of treatments at very reasonable prices, all well done and professional.
The gardens were disappointing, the vast lawns were brown and had not been watered, plants not trimmed neatly, dead palm leaves in the trees etc. Instead of a lush tropical paradise that we expected, our impression was that the grounds were a little bit unloved.
The resort provided a free shuttle bus into and out of town which we used a few times, then caught Tuk Tuks home again. Unfortunately no maps or tourist information was available for guests without asking at reception, even then it was a lengthy wait while they found the local Tourist Magazine for us which included all the information we might need.
Overall we had a great time, but the whole resort could be far more slick and step up a notch or two in most regards. Oh, our check out bill came as a big surprise, we hadn't held back on anything during our time at Sokha and our bill was hundreds of dollars less than we had expected! That has to make you smile!
- Official Description (provided by the hotel):
- Sokha Beach Resort is set amidst 23.5 hectares of beautifully landscaped beachfront and garden with its own 1.5 kilometer pristine white sandy beach. Voted amongst the Best New Hotels in the World in Condé Nast Traveler Magazine's Ninth Annual Hot List 2005, this resort is certainly a top choice when vacationing in South East Asia. ... more less
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- Also Known As:
- Sokha Beach Hotel Sihanoukville
- Sokha Beach Sihanoukville