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“Great location, hotel is adequate”
Review of Sokha Beach Resort

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Sokha Beach Resort
Ranked #9 of 75 Hotels in Sihanoukville
Certificate of Excellence
Reviewed February 8, 2014

We stayed there over Chinese New Year 2014 and they said, at one point it was nearly full, it did not feel like it. We stayed in the lakeside rooms, not the villas. Overall the resort has so much potential but appears to need a good manager to take out the inconsistencies in service. For everything that is exceptional there is a 'but'.
The beach is outstanding, quiet and clean but unless you are near the main lodge you have to search out the bar for over priced (for Cambodia) drinks ($4 fruit punch). It wouldn't be hard for them to get some wait staff and take care of the beach and the beach bathroom hadn't been cleaned
The rooms are spacious, but the service is inconsistent, one day we had wash cloths, the next none. One day they replaced the soap, next day they didn't.
Beds are the largest king size I've seen and pretty comfortable but the TV is barely a 20 inch with no channel guide in the room.
Lemongrass restaurant is nice, especially the deck, but the dinner for four of us was $120 which is the same as a $40 dinner in town.
Room service is less but the food was cold
I guess my biggest issue was the untapped potential of the place. The physicals are there, spacious rooms, fabulous beach, good location BUT they haven't watered the grass so it's all brown, there is zero in-room information about the restaurants and amenities, not a brochure, flyer or anything. The concierge was no help even with numerous things to do in town and the Sea Cambodia shops on property were closed the entire time we were there. Lot's to do on serendipity but you are on your own to figure it out.
This is for the more self directed traveler, a five minute walk to breakfast along the waterfront isn't that big a deal but I can see where people who aren't used to a little adventure or searching out answers on your own would be a little intimidated.
A word on the rooms, the lakeside villas are at the far end of the property, lakeside deluxe rooms are nice and the pool at that end is a shallow pool, I think to appeal to those tourists who aren't comfortable in the water. The Ocean wing is closer tot he amenities like the spa, breakfast, the gym, etc but the competition for covered chairs on the beach is tougher.
So 5 star location, 2.5 star amenities.

Room Tip: Ocean wing closer to the main pool, breakfast and gym but tougher to grab a beach chair. Lakeside p...
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  • Stayed: February 2014, traveled with family
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2  Thank Jerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 7, 2014

Reading the reviews, I was hesitant to stay in this property. The great reviews of the beach lured us. We were pleasantly surprised by hotel.
It is definitely not shiny and new. But, we found it clean and comfortable. Some "little things" could use upgrading - such as the shower head in one of our rooms was a bit crusted with limescale build up, so some of the holes sprayed water in cock-eyed directions. The toilet flusher was really hard for my kids to push in enough. The screen door on our balcony didn't slide too easily. But nothing really to complain about or have any impact on the enjoyment that we had there.
The food is good. Nothing outstanding to rave about, but no complaints either. Of course, you pay at least twice as much as you would dining in town, but that is the deal with most hotels.
Breakfast was fine. Omelette station, Noodle soup station, chaffing dishes with 6 choices, breads, cereals.
Drinks were very good. $5 for yummy strawberry margaritas or daiquiris, Crown and coke, gin and tonics. Swim up bar.
Beach was great! Very clean, white sand. We all really enjoyed it. Wooden chairs with cushions and enough shade from palm trees or umbrellas. No interruptions from vendors or anything.
Pool was large and clean. No hot tub or kids play area, but they do have a shallow walled circle for little kids and an island that my kids enjoyed jumping off of. Comfortable chairs and umbrellas.
I do wish they enforced no reserving of chairs. We were lucky on most days to get enough for our group. But we did see people putting towels on chairs in the early morning (both at pool and beach), going up to their rooms, and not returning for 3-5 hours. While others searched for chairs.
Would recommend.

  • Stayed: January 2014, traveled with family
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Thank JerseyJennInShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2014

This is not a 5-star hotel. The service is slow and inefficient - breakfast OK but nothing special - the villa where we stayed was not very comfy and the "garden" dirty. The bed was good though.
All in all the place is over-priced.

The location is good and the best of all is private the beach which is calm and quiet and the water is fantastic.

  • Stayed: February 2014, traveled with friends
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1  Thank Kullavikslena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

Stayed at this resort for 5 nights in mid January 2014. While listed as a 5 star it is in reality only a 3.5 at best. While it does have the best beach in Sihanoukville proper (Best is Koh Rong) the pricing of the resort is a way out of line.

My difficulty with the resort started even before I arrived - The hotel charged my credit card on January 6th even though I had until January 13th to cancel without penalty - oh well I figured I would not complain. The next difficulty was getting to the resort from the airport - I emailed them prior to my arrival to request a transfer from the airport but never received a response. Upon landing I spied a Sokha Resort van and went to collect a ride to the resort but was denied as the driver had no instructions to carry us despite the fact the van only had 3 other passengers - we had to hump it out past the entrance to the airport and take a private taxi to the resort - this despite our pre-paid room charges of over 1,400 USD. The room (Deluxe Villa) was not as advertised (did not have separate shower) and did not resemble the pictures on the website. The staff are poorly trained in customer service.

Room Tip: Take a room in Sihanoukville rather than at this resort and trip to Koh Rong for beach time
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  • Stayed: January 2014, traveled as a couple
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1  Thank 841Jimmy_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

We booked the Moha Water Chalet and when we got there we were upgraded to the Moha Mohori Chalet. The room was beautiful and had everything we needed.
The spa on the deck was a nice idea, we only use it once as the plug was stuck, you can't pull it out to let the water drain. The next morning someone had to bring a screw driver to try and pull the plug out.

They should also provide an umbrella on the deck where the spa is, you can't sit in the spa when the sun is grilling you. By the time the sun set its time to get ready for dinner, so we hardly got to use the spa. Even thou the room was lovely, it does need some maintenance, the railing on the deck was wobbly, this was room 015.

As for the services of the hotel, we find that the staff is very slow in everything they do. Room services is usually late and only clean the obvious part of the room, they didn't even check the bar fridge and top up what's needed, we had to ring them up a few times for a refill, the spa on the deck and the drinking glass was not cleaned either.

The buffet breakfast was adequate, definitely not five star standard. The choices were limited and the menu did not change. If you order a cappuccino it will arrive when your breakfast about to finish. You have to arrive at the breakfast at least 8am in the morning, any later then you'll be left with the scraps, it takes a while for them to top it up. If your room is far from the breakfast area, make sure you ring up for the buggy early. A couple of mornings we had to wait at least 30 to 45 minutes for a buggy to turn up.

The land area of this resort is massive ,just need a few more tress around the place. The beach is absolutely stunning, the crystal clear turquoise water and the beautiful white sand make up for the lack of service. The only thing I can fault about it is, the mat on the sun bed need to be replace as its far to thin, the pool is also nice and clean.

The Lemon Grass restaurant and the Deck is joined together, you can order what you want from the same menu and the food is good. I don't think the price is expensive it is still cheaper than what we would pay in Sydney.

Overall I think this resort is comfortable, staff was friendly enough but not five star standard. By reading some of the review, if you want a 5 star room in this resort, you need to stay in one of the Chalet, not sure about the standard room as this was our first time in Sokha Beach Resort.

Room Tip: The Chalet Bungalow is better
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  • Stayed: January 2014, traveled with family
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Thank kalyanney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2014

Make no mistake...this is not a luxury hotel as listed. Maybe a 3 star to 3.5 star. Comparing to other Asian luxury hotels (Siem Reap Raffles, Andaman Langkawi, Antara Bangkok, Novotel Bali), this hotel is just not in the same class. The staff are friendly but poorly trained. They are understaffed at this busy time of year so service is even more troublesome. The grounds and the facilities are poorly maintained. While the room was adequate, it was not luxurious and the spa was actually dirty so that I did not want to use the facilities. The food is only average and limited though reasonably priced. The beach is nice and long, but even that lacked adequate beach chairs and was poorly maintained with empty glasses not picked up and old shade huts.

Everything in this hotel is just not up to par..from the beach towels to the grounds...this is NOT luxurious.

Room Tip: Do not stay in Bldg 5. It is very far away from the main area and there is only unreliable shuttles...
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  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014

Stayed for 5 nights with adult son and daughter. The rooms are spacious and comfotable with firm matressand good appointments. The staff to a person, is cordial and professional, going out of their way to please. The private beach is super with wonderful views and one of the most beautiful sunsets ever. Restaurants are good to great. Have a drink at The Deck and try the crabmeat lasagne. Breakfast buffet couldn't have been more extensive. Town is only a short tuk tuk away.

Stayed: January 2014
1  Thank Jess N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sokha Beach Resort

Address: Street 2 Thnou, Sangkat 4, Mittapheap Dist., Sihanoukville, Cambodia
Location: Cambodia > Sihanoukville Province > Sihanoukville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Sihanoukville
#2 Spa Hotel in Sihanoukville
#6 Luxury Hotel in Sihanoukville
#7 On the Beach Hotel in Sihanoukville
Price Range: $83 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sokha Beach Resort 5*
Number of rooms: 391
Official Description (provided by the hotel):
Sokha Beach Resort is set amidst 23.5 hectares of beautifully landscaped beachfront and garden with its own 1.5 kilometer pristine white sandy beach. Voted amongst the Best New Hotels in the World in Condé Nast Traveler Magazine's Ninth Annual Hot List 2005, this resort is certainly a top choice when vacationing in South East Asia. ... more   less 
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Also Known As:
Sokha Beach Hotel Sihanoukville
Sokha Beach Sihanoukville

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