We arrived at 8:25pm having booked via Agoda and paid in advance. The owner told us that we arrived too late, and that check in time is before 8pm, he told us to look for another hotel and get a refund from Agoda.
Upon checking, it turned out that Agoda had booked rooms that we're in fact not available, so perhaps management of bookings between hotel and Agoda not quite perfected yet. There was no mention of any check in time before 8pm online or on Agoda, either.
Had we been on a budget we would not have been able to pay for another hotel, so I found this to be incredibly annoying and totally unacceptable. One would imagine that Agoda bookings are set in stone - certainly not at the Golden Rooster.
The owner did help us to get a refund and, unlike what many reviews here suggest, he was ok.
Sadly though, I cannot but make a fair review which reflects the level of disorganisation which is evident.
You simply cannot leave people who have booked and paid for your hotel stranded. Especially knowing that there was a paid booking displayed on your system. Guests are the core of your business and should be cared for. One must have a plan B in place.
Travellers be warned: arrive before 8pm (even though it won't say anywhere) or you may be left on the side road, and be prepared to turned away in any case as thee may be double bookings.
From outside though, the hotel looked nice.
- Official Description (provided by the hotel):
- Comfortable and tranquil bed and breakfast. The hotel is in walking distance from Victory Beach and Hawaii Beach. 10 Minutes away from the city market. There are a few casinos and remarkable pagodas in the area. Each room has stunning views of the sea and islands. The rooms are equipped with A/C, cable TV, refrigerator, safe, electric kettle and tea/coffee. 24 Hr reception, free Wi-Fi and parking. To your entertainment there is a swimming pool and two bars are located within the hotel. You can enjoy refreshments and soft drinks at the pool bar or in the lobby bar. Friendly welcoming staff can help you organize your trip to any place of interest for you and book boat trips, tours to the islands, tickets to various destination and much more. ... more less