I was really disappointed with Apple Guesthouse - I intentionally sought them out due to a recommendation from a colleague - I don't know what she was thinking.
First of all, rates were inflated due to the Chinese New Year holiday and so I paid $15 for a fan room. What I got was a dinky tinderbox of a room with water damage along the walls and a toilet that flooded the bathroom and continuously ran for the entire stay. Despite the sign on the wall telling guests to put toilet paper in the bin, there was no toilet paper - and no bin! (Later I found the bin outside my door to the room). There was also no hot water, no towels, and stains on my bedsheet. Upon leaving and returning I mixed up the room numbers and inserted my key into my neighbor's door - only to find that it opened and I was standing face-to-face with a bewildered old guy giving me a weird grin. (I made sure to utilize the deadbolt after that). My room was located next to a giant porch where people gathered and talked (loudly) well into the night. In the morning everyone was gone except for some cleaners picking up empty bottles and clearing ashtrays but as I sat on the porch eating breakfast a very pale young woman stumbled out of a bedroom begging me for water. I skeptically went back to my room and brought her a bottle only to see upon my return that she had opened and drunk from my can of soda. I have never left a motel feeling so dirty in my life.
The following night I moved away from the tourist center into a simple but clean and quiet Khmer-owned guesthouse called "Keara Guesthouse" where I paid $8 for a clean double room twice the size, with towels, toilet paper, and hot water. Go figure.
I just get the sense that Apple Guesthouse doesn't have to provide clean rooms or good service - because of their location and the clientele who frequent it, they'll continue to get customers whether they put effort into it or not. If you're looking for a post-party crashpad, then I guess this is the place - if you're looking for a simple, but clean and decent place to stay then by all means, keep looking!
- Official Description (provided by the hotel):
- We are located next to Ochheuteal beach in Sihanoukville.Our guest house has 15 rooms, all with en-suite bathroom, cable TV, free high speed Wi-Fi. All our rooms have been completely renovated in 2011 and 2012.Our rooms come with big size twin beds or a King size bed (with A/C or fan). We also provide a large range of services (laundry, internet cafe, ticket booking, etc.). ... more less