I booked my room online, and when I arrived (two hours after my booked arrival time) I was told that my room was not ready. when I returned later, the new member of staff told me he could not find my booking and that I must be booked at another hotel. He was extremely unhelpful and unfriendly and completely disinterested in trying to solve the problem. Eventually he called his boss and was immediately told my room number. He also told me I could not check in without a passport, although this information was not provided upon booking. I was lucky that I had friends in the area to give me their passport details, or I would not have had nowhere to stay for the night. He did not show me my room or even tell me where it was, just handed me a key. The room was clean, but we were not given a pillow or towels, and the blanket provided was dirty. When we asked for pillows, the same member of staff told us he was busy.
The hotel itself is fine for the price, but the attitude of the staff really ruin the experience. I would not recommend staying here.More
- Free Wifi
- Free Parking