Great from start to finish !
Called in to make reservations. Staff was friendly and helpful - not only with the rafting portion but in suggesting places to stay as well.
Check in and check out was easy. You pay one price that includes the tube (which has a netted bottom and a cup holder), PFD, oars and.... shuttle. You have to provide your own water shoes...they are mandatory.
You can do more than one trip down the 3 mile stretch if you wish - in fact you can do it as many times as you want for the same price (they load you up with a wrist band)
They were offering a free shuttle if you had your own stuff (and you have to wear water shoes) Just be sure to tip the driver - who was also very friendly.
The shuttle seems to run whenever there are people needing a ride. You start upstream and end up right back at the store where you started (Just a quick walk up the hill from the river)
The outfitter is in the River Toyz store. Lots of items (in case you forgot) at reasonable prices. Water, snacks, sunscreen., hats, souvenir t-shirts etc.