These guys run a good shop. It was with a little trepedation that I would be getting dropped off on top of a mountain with my mountain bike, left to my own devices to find my way down the trail. MRA was great in providing information while we planned for the trip then followed it up with more assistance when we got to town then even more help the morning of our ride. They gave us a map, written directions and a verbal description of what we were in for. Our shuttle driver was personable and has a long history in Kernville. We were definately well taken care of!
I can only imagine that they run all of their operations (river rafting, rock climbing, etc.) the same way.
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