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“Poor customer service”

Kunde Family Winery
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$125.00*
and up
Painted Ladies Wine Country Tour
Ranked #2 of 24 things to do in Kenwood
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: We welcome you to visit our majestic fifth-generation, sustainably farmed estate in the heart of Sonoma County’s famed Valley of the Moon. Taste through our diverse portfolio of 100% estate produced wines surrounded by over a century of winemaking history, dramatic amphitheater of vineyards, relaxing shaded groves of Valley Oaks, and a serene reflection pool.
Reviewed May 11, 2010

My husband and I stopped at this winery while driving through the area. We wanted to buy some wine for our trip. After 20 minutes of being ignored, we finally walked out. Not one person acknowledged that we were even there or said that they would be with us in a minute. My husband even loudly commented that he really would like to buy some wine if only someone would wait on him. The place only had a few customers there, so it wasn't as if we were lost in a crowd. We left and went to St. Francis winery where we were greeted immediately by very friendly people. We bought our wine there.

2  Thank kc423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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484 - 488 of 490 reviews

Reviewed May 3, 2010

This was our second winery for the day, having visited St. Francis Winery (excellent) previously, so we compared everything to St. Francis and Kunde failed miserably with respect to everything in their tasting room.

First, the wines were not all that great, out of the 6 that we tasted, we barely liked one. And, you have to pay upfront ($20) and they remind you till you've paid! The staff member that served us was Taylor, a young guy in his 20's and totally ignorant of any wine knowledge and hence, completely useless for tasting purposes. He also seemed in a hurry to get out of there, and rushed us into our tasting. He also wandered off in the middle of the tasting and we were left wondering if the tasting was over, although we were only halfway through the wine list! He did come back later, and then left again, this time for good!

Awful experience! Another lady then took over and helped us finish our tasting and she was very good. So, if you go tasting here, and see a young guy named Taylor, STEER CLEAR!

We then hung around to take the Cave Tour with a lady named June. We were with another couple and so it turned out to be a semi-exclusive, intimate tour. I think it lasted about 30-45 minutes and is complementary. June took us through the history of the family owned business and we walked up to the vineyard where we saw some fledgling grape seeds and learned about their sustainable farming practices. We then headed over to the caves where the wine is stored and that was quite interesting.

You can easily skip this and head over somewhere else , as most wineries offer tours.

Thank veggietravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2008

Good time and the free wine storage tour was a treat

Thank jfteng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2018 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 8, 2016 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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