I can't stress how disappointed I am with the Kenwood Inn & Spa. The main dinning area is under construction to repair what looked like water damage and poor building work. Our room, located in a different area, had water damage and mold all over the bathroom - Photo's 1,2,3,4 &6. The front desk never offered an apology. They only gave us the option of moving into a room next to the construction area - Photo 5.
I was so disappointed that
A.) they would put us in a water damaged room for $525 a night.
B.) they didn't tell us about a major construction project in the main dinning area a head of time.
C.)when I tried to show the front desk person pictures of the water damaged bathroon on my digital camer...she said, "Oh I don't have my glasses. I can't see anything wrong." (I have a Sony 3.5 inch wide display...one of the largest displays on the marked.) The kicker is that she never even tried to look at the camera until I said that I can zoom in. Then all I got was an "oh" comment.
I had stayed at the Kenwood Inn and Spa with my wife ten years ago when the Inn was under different management. It's really sad to see such a great place has turned into a water damaged dump with very poor management and staff.
- Official Description (provided by the hotel):
- In the heart of Sonoma County, the Kenwood Inn and Spa is the premier destination for visitors seeking gracious treatment, lush surroundings, and luxurious accommodations. Designed with hand-crafted artistry, the Inn has the allure of a Mediterranean villa enticing guests along walkways that meander from courtyard to terrace, from patio to spa to create the ultimate escape.A small, peaceful hideaway, the Inn offers 29 dreamy rooms and suites, each appointed with fireplaces, featherbeds, Italian linens for bed and bath, complimentary breakfast each morning, luxurious robes for lounging and twice daily housekeeping service.The intimate hideaway offers a dining room and wine bar exclusively for guests of the Inn, spa featuring results-oriented products and vinotherapy treatments, one outdoor heated pool and two hot tubs, and sunning terraces. ... more less
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- Also Known As:
- Kenwood Hotel Kenwood
- Kenwood Inn And Spa, A Four Sisters Inn Sonoma County
- Kenwood Inn Spa