Thank you for your comments - though we do not like knowing that you did not enjoy your stay, especially when we've been able to deliver a pleasing experience to so many others. All of our accommodations are unique and very different - the Mill Cottage is one of the original buildings in Jenner, about 100 years old, and is one of our more rustic accommodations. Most guests enjoy the homey charm of this private cottage and appreciate the antiquity of the furnishings. Our breakfast is baked fresh every morning. We're sorry you didn't enjoy the veggie Frittata, muffins and fresh fruit we served on the weekend.
We love our pet guests and that's why we ask that they not be left alone in the room, even in a kennel. It can be disconcerting for a dog to be left alone in a foreign environment, regardless of how much they travel.
And yes, we do ask our guests to share their experience on online review sites. In today's virtual world, the internet is becoming more and more influential in helping people make their travel decisions. It's far easier to post a complaint than a compliment, and it's disheartening for all our staff to read negative reviews when, for the most part, our guests leave happy when they check out.
We take all comments seriously and continually strive to improve any maintenance or housekeeping issues that come to our attention.