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“Dropped the ball, We were embarrassed for host's behavior”

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Jacumba Hot Springs Hotel
Ranked #1 of 1 Hotels in Jacumba
Del Mar, California
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dropped the ball, We were embarrassed for host's behavior”
3 of 5 bubbles Reviewed September 4, 2011

A "softball," a well documented and well intentioned 2 hr trip out to the Jacumba Spring Lodge with 10 compadres was received in a LESS than Lackluster manner by the Manager. He seemed more interested in obfuscating and being absent Than being welcoming and present to a volunteer cadre of potential future clientele. This modus operandi demonstrated by management will not sustain loyalty, and may be the unspoken reason morale is so low here, compared to recent years. Wait service was better than Host.

Room Tip: We were shooed out of the room tour, unable to make an assessment.
See more room tips
  • Stayed June 2011, traveled with friends
    • Service
Helpful?
9 Thank JSonnie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    21
    40
    8
    7
    11
See reviews for
11
41
9
3
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
suburbia california
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed February 17, 2011

We were forewarned about this place by friends and Trip Advisor. Let's just say that while things were not as dreadful as I had feared, it is not someplace I would visit again or think of recommending to a friend. First of all, when we arrived on a Saturday afternoon, only one of the pools was open- and the water was barely tepid- not very enjoyable or relaxing for a late winter afternoon. When we left the next morning, we were told that the pool- covered and with steam escaping, was not open in the morning, even though check out was 11 am. The jacuzzi was somewhat warmer, cleanliness- well, you just don't want to think too much about it. The rooms themselves, though dated, were fine- seemed clean enough. This place costs about a hundred a night - not outrageous, but considering the less than spa quality facilities, not worth a second visit. The restaurant, the only one in town, is pleasant enough and the wine is cheap, but the owner would do well to consider at least including some kind of breakfast with the price of a room to make it more attractive, if she is not going to invest in upgrading

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank isamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jacumba hotels

El Cajon, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed February 7, 2011

Completely out of date and leaks! We had our two day stay interrupted by rain coming down in our room. The owner didn't seem to care and gave us no credit. She stood there in the middle of the hallway between the lobby (hardly one at all) and the hall to the bar with water pouring down around her! We ended up going home at 5 am (after the power had been off and the bucket of water was filling up). It is run down and appears the owners do not have the money to keep it up. We will never return and would not recommend this place to anyone. The restaurant, on the other hand was good, we liked the food and the service was great. The pictures on their website are deceiving. It is by no means a resort.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Susan1661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 18, 2010

Great mineral waters, very good restaurant, funky bar scene, 1960s retro rooms, I stay here whenever I'm anywhere near San Diego, it is a throwback and lots of fun.

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DesertRat16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 29, 2010

the smokers have got to go. This place is an attraction for the peace, the water, the sounds, the sun and shadows. So its a VERY BIG MINUS to have unkempt folks sitting IN the bar smoking, which blows into the hotel desk (read Welcome) area. Most nights, you will have to go looking for the clerk to take your money, and having to filter through cigar and cigarette smoke to find an employee is, at least, discouraging. Ive been driving out to the spa for over 10 years, and the place is barely kept up. Seems in this past year the jukebox blasting through the wall into the hot tub area is worse than ever. Sad, but its making me reconsider. Dam if it werent so lovely and didnt have such special water it'd make the decision that much easier. Rich.

  • Stayed August 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r-screenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Alamitos, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed September 1, 2010

Hey Jean do everyone a favor and disapeer. Between the place being run into the ground and the people that work there getting loaded in the bar we wouldnt stay there for FREE!! No joke,,, Nothing good to say,, I know hard to believe but true!!

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank craneman012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 24, 2010

I signed up, paid for and went to your event. What a rippoff, No band, No Auction, No Fireman Bike Wash.... No Event. Me and the other six people that showed are thinking of tar and feathers when we find you.
Me and my boy friend went to and spent a few nights at the hotel in Jacumba. We loved it and told them how lucky they are not to have any dealing with you.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Johnnie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Jacumba Hot Springs Hotel

Property: Jacumba Hot Springs Hotel
Address: 44500 Old Highway 80, Jacumba, CA 91934
Location: United States > California > Jacumba
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jacumba
Price Range (Based on Average Rates): $
Number of rooms: 24
Official Description (provided by the hotel):
Jacumba Hot Springs & Resort "The Jacumba Spa" consists of a completely renovated Restaurant, Full Service Bar, Two Swimming Pools, Spa and 24 Hotel Rooms. In addition to all the new features, the main focus is on the world famous mineral water. Pumped from our artesian well, the 100 degree mineral water fills our two pools and spa. As we are utilizing a continuous flow system so no chlorination is necessary. Located on the US/Mexico border in the high desert East of San Diego, the Jacumba Spa is the perfect get away destination. Many people have referred to the hot springs as "...Magical, mystical healing water". The waters at The Jacumba Spa will leave you relaxed, refreshed and rejuvenated from the stress-filled world we live in today. ... more   less 

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