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“Jackson Rancheria Hotel” 4 of 5 bubbles
Review of Jackson Rancheria Casino Resort

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Jackson Rancheria Casino Resort
Ranked #4 of 7 Hotels in Jackson
Sonoma, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Jackson Rancheria Hotel”
4 of 5 bubbles Reviewed July 30, 2013

It was nice place to stay. The people were very nice and friendly. Had a very good dinner in the casino, it was up on the roof where you can look out. They do not serve alcohol in the casino, just in the restaurant.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank joan251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
San Francisco South Bay area
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

Went to the casino yesterday 6/19. I was impressed by the quality of the weekday buffet. Nothing fancy, but what was there was VERY flavorful, very tasty. And this was at 3:30 pm when the buffet closes down and the food has been sitting out a while. The senior price is $9 which makes this an even better deal. I liked this buffet better than the Sunday buffet I had six months ago when they had more specialty items and the price was higher. The bread pudding was deceptively good. It stuck to the pan and took some effort to get out. But with a little custard sauce on top, the texture and taste were excellent! I had two servings and I'm usually not a big fan of bread pudding.

My complaint: I brought my laptop with me to do some work. I was sitting in Jobo's Junction. I needed to plug-in my laptop recharger but there were no outlets in Jobo's Junction. There were outlets in the gaming areas but I wasn't sure if I was allowed to use them. So I asked a security guard if there was some place I could plug in. The guard said over near the electric scooter recharge station. So I recharged over there. Then another security guard came by and said I couldn't recharge my laptop in the casino. The guard confirmed this with her supervisor. The guard suggested that I recharge up at the hotel lobby.

What I don't understand is that the casino offers free WiFi and so you are encouraged to use mobile devices in the casino. But you aren't allowed to recharge them in the casino. That includes smartphones and tablets. I would expect the casino to want customers to stay in the casino as much as possible rather than requiring them to go to the hotel. I especially don't understand why I couldn't recharge my laptop in an area that is designated a recharging area.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank markiguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clovis, California
Level Contributor
269 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed May 24, 2013

This is a place that is away from the highway traffic and city noise nestled in the Piney Woods of Gold Country. Since the remodel, there is a remarkable improvement. The hotel rooms are very spacious. Our room was clean and in excellent shape. Flat Screen TV with a significant choice of stations, and new Towels that are really nice and soft. The pool is absolutely beautiful and is heated. However the best part is the Lone Wolf Restaurant located on the second floor of the Casino. The food is magnificent along with service. Prices are reasonable considering the quality of your meal. The Anti-past dish was to die for. We had the Porcini Ravioli and the Cioppino both were five star quality. Can't wait to return for another great meal.

Room Tip: If you like to sit outside and enjoy listening to a water fountain ask for a balcony room. It is...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Barges867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghann K, Manager at Jackson Rancheria Casino Resort, responded to this review, May 28, 2013
Thank you for your review!
Being off the beaten path, really does make for a nice relaxing get-a-way .
We’re so glad to hear you enjoyed yourself and we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 23, 2013

Just returned from a 4 day stay at the RV park. Great RV park level concrete spots slanted so that your are not aware of your neighbor. Lots of grass great views, pool and hot tubs very nice. My only complaint is with the bathroom, although they were clean, nicely tiled, there isnt a door between,the room and the outside, thus no heat or AC and possible wild animals visiting the restroom. II would have given the RV park a 5 except for, the lack of a door. All employees were nice and helpful. We are not big gamblers so the casino was just ok, we too had an issue with the fact that alcohol isnt served in the casino or in the buffet . We ate only in the buffet and it was bad. The worst fried chicken that I have ever had. Stay away from the buffet.

Room Tip: Did not stay in the hotel
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JoAnn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meghann K, Manager at Jackson Rancheria Casino Resort, responded to this review, May 28, 2013
Thank you for staying with us and for all the wonderful compliments. Your observation of our detached restroom is a good one. All our other restrooms have exterior doors, as well as heat and air conditioning. It stands to reason that this one should too. We are always looking for ways to improve our park, so your feedback is greatly appreciated. We hope you’ll visit again soon. Travel safely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 28, 2013

Great check in experience. Great room. Everyone we came in contact was outstanding friendly except for the concert experience. I do not have his name but he is the head guy that books the events. If he had been our only contact we would never think of returning. Rude stuck up and an ego the size of California. Someone needs to remind him that customer satisfaction is what brings us back. One bad apple no matter what the level can ruin the whole bunch. We went to the buffet after concert. Expensive cold not a big assortment for the huge price you pay. Thank you everyone for making us want to return however us and several others will re think the concerts. Also it would be great if you could connect the hotel directly to the hotel. Not safe walking through parking garage to get to hotel

  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank pepper08California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 25, 2013

Stayed at the RV park. Spaces are level concrete. Lots of grass. Enclosed dog park. Beautiful view. Shuttle runs every 20 minutes to casino/restaurants. Very convenient. Sandwiches and breakfast at Margaret's Cafe were very good. Nice big and tasty rib eye chicken fried steak. Buffet was only passable. Coming from Nevada am used to lots of choices and freshly prepared foods. Not so much here. Nice bocce court. Convenient for wine tasting in the sierra foothills and many interesting mining towns nearby. Will definitely stay here again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank happywiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fortuna
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed April 23, 2013

We did not stay at the hotel....stayed in the RV park ... but came over to the casino. The building and grounds are beautiful! We felt that were some extras that were missing in the casino. For instance, they do not have a sports bar and the only cocktail lounge is on the second floor next to the fine dining restaurant and that does not open until 4 p.m. We were there on a Sunday afternoon and wanted to watch the SF Giants game. While there were televisions in the casino, there wasn't one with any sports event playing. We looked at the buffet, thinking maybe to eat there; however the food did not look that appealing, nothing special. We looked at the Lone Wolf fine dining restaurant menu and found the entree prices to be rather pricey. Others have said that they found the slots to be generous, and that was not the case for us. We were there on Sunday and Monday night, and both nights lost our money in less than 30 minutes....So that was the night for us.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
Helpful?
2 Thank FortunaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jackson Rancheria Casino Resort

Property: Jackson Rancheria Casino Resort
Address: 12222 New York Ranch Rd, Jackson, CA 95642-9407
Phone Number:
Location: United States > California > Amador County > Jackson
Amenities:
Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 Hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Jackson Rancheria Casino Resort 3*
Number of rooms: 86
Official Description (provided by the hotel):
Of course, we offer all the comforts you'd expect from a first-class casino and hotel. But at Jackson Rancheria, the difference lies in our service. Stay here - and let us amaze you. As our guest, you'll enjoy complimentary valet and bell services and so much more. Relax in the pool or hot tub. And if you prefer to travel by RV, you can enjoy all these amenities in addition to those of our RV Park. Stop by the Coffee Bar in the Lobby for Sandwiches, Wraps, Pastries, Donuts, Fruit & Yogurt Parfaits, Cookies, and more. Open daily 6 a.m. to 1 p.m. Book Your Banquet Now - We are accepting bookings for our banquet facilities. The moment you hit the casino floor, you feel the energy. 33 Gaming tables, 9 Poker tables featuring Texas Hold 'Em and over 1,500 slot and video poker machines. Action that happens around the clock. Sit down to a game of Blackjack or EZ Pai Gow (no commission). Give a spin to the most popular progressive and video poker games. Visit our 24-hour Poker Room. Here, you're sure to find the most fun and friendly staff anywhere. Jackson Rancheria has more MegaJackpot winners than any casino in Northern California. Step inside, and let your imagination run wild. ... more   less 
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Also Known As:
Jackson Rancheria Casino, Hotel Jackson
Jackson Rancheria Casino, Hotel And Conference Center
Rancheria Hotel Jackson
Jackson Rancheria Hotel

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