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“Started Pleasant & Ended Horribly”
Review of Tuscany Mediterranee Grill - CLOSED

Tuscany Mediterranee Grill
Price range: $30 - $30
Cuisines: Italian, Mediterranean
More restaurant details
Restaurant details
Good for: Special occasions, Families with children, Business meetings, Romantic
Dining options: Dinner, Reservations
Dining style: Casual Elegant
Reviewed June 21, 2013

The "Terrible" & "Poor" reviews & even a recent "Excellent" review (note "double check your bill" comment) generally accurately reflected our own experience at this fine dining establishment earlier this week.

The food generally tasted very good & I really enjoyed the eggplant but the night ended on a note more sour than the delicious tomato sauce; I believed our server who told us the tomato sauce was made from scratch in the kitchen but the dubious way the owner conducted himself to us & the negative comments on this site has reduced this restaurant's credibility in our eyes.

There was only 1 other table during our dinner & I couldn't help wonder why the restaurant was so deserted, even as neighboring & other dining establishments in the city were regularly crowded. The restaurant, as noted by others, was very romantic & the 1 server for the night was friendly & patient with us. The "manager" chatting up the 4 other patrons that night turned out to be the owner & seemed charming to those diners (as another reviewer also noted).

Then when we received the bill, we noticed that everything was written down by hand & new orders were simply scrawled on any empty space in the original order form so it was difficult to read & calculate. After we agreed to the amount, a printed receipt was given that didn't itemize the orders (just a lump sum amount), which was slightly annoying. Up to this point, our impression was that the clock turned back in time a bit as the food was traditional in taste & preparation (as we were led to believe), as was the cash register & general atmosphere, which we generally liked & didn't mind up to this point.

Then my sister, who has eaten here on more than 1 occasion, apologized to the server that she forgot to present a coupon from Amazon. The server was gracious & tried to help but didn't have the authority & deferred to the owner, which was when "all hell broke loose."

To sum it up, the so-called owner, the same person who charmed the other table for 1 hour, refused to honor the coupon unless we agreed to a 20% tip for only the 4 of us!!! He gave us a lot of trouble, such as telling us we were late in presenting the coupon & the credit card was already swiped (which of course could be easily reversed); he also stated that it was restaurant policy for 20% tip but when asked to read the policy in writing, he could not produce it. All of this seemed like a smokescreen that still didn't justify the 20% "automatic" tip, which we learned later when the owner told us the 20% tip was charged because people with coupons tipped poorly (he said something like those people only paid $ 2 in tips for a $ 20 bill).

I haven't seen my sister angry in a very long time as his statements were very offensive; FYI the tip we paid already on the credit card was 17% (on the high-end) before my sister remembered the coupon. This cowardly owner then told us "the owner" was not there when we asked to speak with him. As another reviewer pointed out, my sister also reminded him "the customer is always right" & I concurred in this case.

At the end of it all, he honored the coupon & paid us back the discount in cash after a high-pitched vocal match where my sister insisted on paying 17%, not 20%, tip on the bill because of the good service of our server & that decision was ours to make (not the restaurant, especially as no policy was presented to the customer upon ordering). She promised not to be returning any longer to the owner & afterwards our server apologized repeatedly & asked us to return again upon leaving.

It was quite unbelievable that an owner could behave so poorly over a coupon that I'm sure he posted himself on Amazon to attract customers. I somehow am also skeptical if our nice server from Bulgaria will receive the full amount of our tip to her.

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2  Thank agchen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (55)
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18 - 22 of 55 reviews

Reviewed June 16, 2013

This family-run establishment never fails to disappoint you - we've been there three times, different food each time and all of their mediterranean food is excellent. They make their own sauces (and it shows) and all fish is local. My husband ate the New york steak this time, and frankly said it was sub-par. But, do have the pasta or fish as it is wonderful. They provide palate cleansers (sorbet and tea) at no charge, and the owner is very personable. One warning -- double check your bill. Don't know what happened, but two out of three times the final amounts have been incorrect.

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4  Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

WHY IT’S GREAT:
The restaurant offers Italian and Mediterranean options. The Turkish Tea and palate cleansing Sorbet are just two of the many ways this restaurant showcases their high level of customer service. The ambiance and décor take you around the world to provide a very romantic and relaxed atmosphere.

WHAT TO ORDER:
Calamari with Spicy Tomato Sauce, Penne Vodka with Grilled Chicken and Cream Sauce, Champagne Risotto with Chicken, Asparagus, Sun-Dried Tomatoes, Spinach and Champagne Cream Sauce, Adana Kebab with Basmati Rice

INSIDER TIP:
After your meal take a stroll in the nearby ambient park-like grounds with fountains and sculptured art pieces.

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2  Thank topaz309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

My company (in Texas) was hosting a regional meeting in Irvine, CA and we wanted a nice place to take the attendees to for dinner. We planned this event from Texas since we do not have a corporate office there in Irvine. Even though the food was good and the establishment was nice, we could not have been more disappointed. I wish i could go into more detail, but cant on this site. To some it up... the owner/manager is very DISHONEST, RUDE and UNPROFESSIONAL! Will NOT go back for our next meeting.

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3  Thank cheryla358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

Great service and yummy food! It was a nice experience, will definitely go back again. Close to hotels I enjoy as well.

4  Thank Sunnynlajolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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