What an awful hotel. Nothing went right from the moment I arrive.
I'd just travelled for 25hrs and had arranged an early check-in. The room wasn't ready so I had to sit around and wait for over an hour. The last thing I needed after travelling for that long.
When the room was finally ready, I got my door keys and made my way over to the far end of the hotel with my luggage. Got there and the door keys didn't work. Had to go all the way back! Got inside and the room was old and decrepid. The carpet was threadbare, the furniture old and scratched etc etc.
I had URGENT business and needed internet and the phone, neither of which were working. I waited 2 hrs for them to fix the problem. They eventually got the internet on but didn't bother to let me know so I sat there waiting until I tried again myself and found it to be working. I was never able to make a call from the phone and when they eventually told me that their phones were not set up for international calls, I picked up my things and left.
To their credit they did make some calls at reception for me to find an alternative hotel and ring me a taxi.
Would NEVER return there again and would not recommend it to ANYONE!
- Official Description (provided by the hotel):
- Resort style. Tropical Atrium lobby area. Lots of gardens and flowers. Low rise hotel centers around a tropical garden courtyard and pool area. ... more less
- Reservation Options:
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- Also Known As:
- Atrium Hotel Irvine
- Atrium Hotel At Orange County Airport Irvine, CA