As a diamond member, I have written some good reviews of this hotel in the past. But over the last 6 months, under its new management, the hotel just isn't the same. Prices are up, diamond member perks are down, including no paper delivery to room. Mistakes in billing and overall condition of the hotel is not the quality expected of a hotel adjacent to a major airport. And not having an executive lounge is questionable as the hotel is located in a major business district. While hotel management has taken away drink tickets for diamond members who stay many nights at the hotel, she offers free food/drink receptions to infrequent travelers. New breakfast set up is not convenient, with visitors backed up waiting to access the underwhelming buffet of watery scrambled eggs and overcooked meats. And we recently learned that although the hotel has signs stating it is a smoke free hotel, that may not be the case. There are rooms where people are allowed to smoke and they smoke outside the restaurant. AC/Heat system in room is much too large and disturbs sleep. On the positive, front desk and bar staff are exceptional. My associates and I have decided not to continue to give this hotel the majority of our stays and to spend more nights at the local Marriott ( with exec lounge) and Doubletree hotels. This hotel has lost its mojo.
- Official Description (provided by the hotel):
- The Hilton Irvine/Orange County Airport is centrally located in the heart of Orange County and located near many attractions, shopping centers, and restaurants.Use the complimentary shuttle from Orange County John Wayne Airport. We provide a comfortable setting for any event and welcome the opportunity to welcome your family or group. Equipped with outdoor pool, fitness center, Aura Bar and Grill, this Irvine hotel offers luxury accomodations and expert service for your leisure or corporate stay. ... more less
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- Also Known As:
- Hilton Irvine/Orange County Airport Hotel Irvine
- Hilton Hotel Irvine
- Irvine Hilton
- Hilton Irvine/Orange County Airport CA