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“Close, comfortable, welcoming”

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Hilton Irvine/Orange County Airport
Ranked #9 of 22 Hotels in Irvine
GreenLeadersSilver level
Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Close, comfortable, welcoming”
Reviewed February 11, 2013

My first time at this Hilton, and I was not disappointed. Jorge and his associates on the morning restaurant staff welcomed us and made sure we were well taken care of. Our entire experience of all the hotel had to offer to us was positive.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HiFlyer21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 19, 2013
Dear HiFlyer21,

Thank you kindly for the positive comments regarding your stay at our hotel. I am pleased to hear your experience was made memorable by the service you received in our restaurant by Jorge and the entire morning team.

Your feedback is greatly appreciated and if travels bring you once again to Irvine, CA, we hope you will once again choose the Hilton Irvine Orange County Airport.

Warmest Regards,
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941 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
Quincy, Illinois
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 10, 2013

I have stayed at this property on a number of accsions over the past 20+ years and have never been dissapointed. The staff are some of the best and the facility is pleasant, really convenient to Santa Anna (John Wayne) Airport. There is not a better hotel in this area.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keith d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 15, 2013
Dear Keith d,

Thank you very much for the wonderful feedback regarding your experience at our hotel. I am very pleased to hear we keep exceeding your expectations time and again that we have earned your loyalty.

I do have a pretty dynamic team and I can assure you their primar focus is to ensure the comfort and complete satisfaction of our valued guests.

Thank you once again for your continued patronage. We look forward to welcoming you back very soon.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
155 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 6, 2013

Jorge and his fellow servers are a very welcoming morning restaurant staff. Even at 6:00 am, they welcome every hotel guest with a smile and a greeting. And for those of us who are regular visitors, they have mastered the ability to remember guest names and any individual preferences. They are great ambassadors for the hotel. Although Irvine has many hotels to choose from, I stay at this hotel quite often due to the exceptional front desk and restaurant staff. With the John Wayne airport shutting down late at night, one can enjoy a quiet sleep.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Great2TravelCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 12, 2013
Dear Great2TravelICA,

Thank you kindly for the very positive feedback regarding your stay at our hotel. I’m happy to hear that despite the many choices in hotels, you continue to frequent our hotel. Our Restaurant Team is very tenured and strive to make a difference. Because I share these comments with all team members, they are pleased to know they do. Ditto for our Front Desk Team.

Your comments are greatly appreciated and truly valued. Thank you once again and we look forward to welcoming you back very soon.

Warmest Regards,
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Westminster, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2013

Even though I gave the hotel property a "very good" rating, I would rate the staff and service an "excellent" 5 star. The property is nice and modernized as best as possible in an older building (low ceilings, small hallways) but the staff and service certainly compensated for the structure. The morning and lunch breakfast servers were friendly and respectful and accommodated special requests. One server, Jerry, especially took time and effort to make guests feel welcomed and appreciated. Thank you for a great vacation experience.

Room Tip: Jet noise from the airport starts at 8 am. Excellent shuttle service to the airport. Good central...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carolbb07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 12, 2013
Dear Carolbb07

Thank you kindly for the very positive feedback regarding your stay at our hotel. I have shared your comments with the Team and they are very pleased they were able to make your experience a memorable one. Our entire Team is certainly committed to ensuring the comfort and satisfaction of our valued guests.

Incidentally, Jerry was selected as our employee of the year so It’s not surprising the level of service you received from him. I will be sure to give him Kudos.

Thank you once again, and if travels bring you to Irvine, CA in the near future, either on business or vacation, we hope you will once again choose the Hilton Irvine/Orange County Airport

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, CA
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed February 5, 2013

My 3-star rating is based on comparing this hotel to others in the Hilton chain. In comparison with other airport hotels, this hotel would rate 4 stars.

Checking in, we asked about airport noise, because the hotel is a few hundred yards from the runways. The reception clerk said, "All our rooms are quiet. We wouldn't be in business if our rooms weren't quiet, now would we?" Ah. Now we understood why there was nobody in the forecourt when we arrived - no parking valets, no bell staff, nobody. The policy of the management of this Hilton must be "if you can't ignore the guests, be rude to them."

The rooms are adequate, with comfortable bed and lounge chair, good-size desk, and floor-to-ceiling windows and sliding glass door. (High-rise building, so no balconies.) Airport noise is quite noticeable, sometimes loud, from early morning to late night, but this is an airport hotel after all.

In the small, open restaurant-bar combo in the lobby, the food is OK. Again, nothing special, but adequate. Ditto for the patio and pool. The "gift shop" is a wall of shelves with basic overnight-stay supplies, plus a rack of junk food, in an alcove in the lobby.

All-in-all, the Hilton Irvine is comfortable enough for a night if you're flying into or out of Orange County Airport, but don't expect the usual Hilton level of service and amenities.

Room Tip: Rooms on the "pool side" face the runways, but from the top floors, you get an unobstructe...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RThyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 12, 2013
Dear RThyme,

Thank you for the candid feedback regarding your experience at our hotel. Please accept my sincere apologies that your experience was less than desirable. I would like to assure you that your comments are very important to me and I have since shared them with the Team. Our goal is always to provide Hilton world class service and I am truly sorry we fell short this time. While highly regretful of your perception, we hope that you will allow us the opportunity to serve you once again in the near future so that we may demonstrate our commitment to providing exceptional guest service, every day, every stay.

I was happy to read that you enjoyed our accommodations and convenience to the airport. Maybe the next time you will have an opportunity to explore the many wonderful sights and attractions available in the area.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairview Heights, Illinois
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 2, 2013

This is an excellent hotel. Nice fresh rooms with a great bed. Extremely convenient across from John Wayne Orange county airport. Check in staff was very efficient. Breakfast was terrific and the dining room staff was one of the best. Very attentive and pleasant. Jorge was our waiter both mornings we were there and he went way out of his way to make our meals special.

We really liked the location as it was one block off the 405, two minutes from the 55,57 and 22 so you can get pretty much anywhere with ease. This will be our new California stay from here out.

Room Tip: The Rooms on the South side are away from the airport but since John Wayne closes down at 11 PM that...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 4, 2013
Dear Sarah H.,

I am very pleased to hear you enjoyed a wonderful time during your stay at our hotel. Your positive comments are greatly and sincerely appreciated. I have since shared your feedback with the Team (including Jorge) and I am delighted we lived up to our goal - Your comfort and complete satisfaction.

The convenience of our hotel is unparalleled and our Team here is also quite special. Thank you once again. We hope that if travels bring you to Irvine, CA in the near future, that you will once again choose the Hilton Irvine Orange County Airport. We look forward to seeing you.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2013

I've stayed here for work several times - including working nights and sleeping during the day - and the beds are exceptionally comfortable, the hotel's quiet, and the blackout curtains are great.

All of the staff are very helpful, friendly and personable; there's a great selection of food for breakfast, lunch, and dinner, and the bar has a good atmosphere.

The parking is expensive, but you're 5 minutes walk from an international airport - what do you expect? Sometimes they do deals which package together room, parking, breakfast, and wi-fi - well worth having a look on their website to see what offers are on.

Room Tip: Odd-numbered rooms are quieter in my opinion. All the jet aircraft at Orange County do a full-throt...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolores E, General Manager at Hilton Irvine/Orange County Airport, responded to this review, February 4, 2013
Dear Stuart J.,

Thank you kindly for the wonderful comments regarding your stay at our hotel. I never tire of hearing when guests have a great experience and then tell about it. We do have a pretty awesome team here at the Hilton Irvine and we always look forward to providing a positive experience for all of our guests.

I have to agree with you that our location is ideal not only to John Wayne Orange County Airport but to so many local attractions. I do hope you got to enjoy some of our lovely sights.

If travels bring you to Irvine, CA in the near future, we hope that you will once again choose the Hilton Irvine Orange County Airport. We look forward to welcoming you back.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Irvine/Orange County Airport

Property: Hilton Irvine/Orange County Airport
Address: 18800 Macarthur Blvd, Irvine, CA 92612-1410
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Irvine
#4 Family Hotel in Irvine
#6 Business Hotel in Irvine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Irvine/Orange County Airport 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
The Hilton Irvine/Orange County Airport is centrally located in the heart of Orange County and located near many attractions, shopping centers, and restaurants.Use the complimentary shuttle from Orange County John Wayne Airport. We provide a comfortable setting for any event and welcome the opportunity to welcome your family or group. Equipped with outdoor pool, fitness center, Aura Bar and Grill, this Irvine hotel offers luxury accomodations and expert service for your leisure or corporate stay. ... more   less 
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Also Known As:
Hilton Irvine/Orange County Airport Hotel Irvine
Hilton Hotel Irvine
Irvine Hilton
Hilton Irvine/Orange County Airport CA

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