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Irvine
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13 - 18 of 1,574 reviews
Reviewed January 19, 2020

I wasn’t able to check in early, and was told that I’m cheating the system by trying to check in early... even though I was just traveling all through the night. There was urine on 4 sets of sheets they put on my bed. And they didn’t even acknowledge it. I had to physically watch and check the sheets before I’d let maintenance leave. The customer service was horrible and even after complaining numerous times, I wasn’t even offered an apology. I would have cancelled my reservation based on not being able to check in early, but it was non-refundable at that point.

Date of stay: January 2020
  • Trip type: Traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Vacation669097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, General Manager at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded January 20, 2020

We do apologize that our polices upset you during this stay. Most hotels are not able to check guests in before other guests have left. For this reason we do recommended booking the amount of nights needed in order to ensure your personal travel arrangements are able to be accommodated. The team is apologetic that we could not meet your needs, and that we failed in accommodating you in the way that you desired. As we always are looking to improve we will share your insights with the team and work on being better wherever possible.

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Reviewed January 17, 2020 via mobile

Stayed here for two nights. The hotel staff was very friendly upon arrival. The rooms are a great size and very clean. The noise level was very low at night, which was great. The breakfast in the morning was good - enjoyed the made-to-order Omelet station.

Location wise it’s less than 30 minutes to Newport Beach and Laguna Beach (with not traffic). It was nice to able to access those beach towns but not have to pay the price to stay there!

Date of stay: January 2020
Trip type: Traveled on business
Thank jesssss_meco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, General Manager at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded January 20, 2020

Thank you for the great comments. You found out the amazing secret of our location. We are very close to all the great parts of Orange County and offer the perfect location to experience the area.
The team is very appreciative of your recognition. Hope to serve you again.

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Reviewed January 11, 2020

I wanted to let everyone know that the front desk crew are second to none. Alexander and Richmound (the supervisor) was very helpful. They are surely an asset to this company. I would recommend this hotel just because of the front lobby service

Date of stay: January 2020
  • Trip type: Traveled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Voyage638524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, General Manager at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded January 13, 2020

Thank you so much for recognizing our team members! They are the difference and we are so lucky to have people like Alex and Richmond serving our guests. Your recognition of them goes a long way in making sure they know their efforts are worth it. We are grateful that you took the time to be positive. It is an honor to serve guests like yourself, we are lucky you chose us.

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Reviewed January 8, 2020

Loved the hotel in general, good restaurant and great breakfast. People at the front desk (Dorothy and Alex) super kind and always able to help! I felt at home :)
House keeping daily and on time. Highly recommended!

Date of stay: November 2019
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Thank MarieClaire26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, General Manager at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded January 10, 2020

Thank you for great recommendation. It makes us very proud when guests recognize the hard work of our team. They truly do care and without them it simply is not a hotel. We look forward to welcoming you back soon.

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Reviewed January 8, 2020

Stayed at this hotel for a business trip, but had my college aged son with me for some personal time in LA later in the week. The staff here is so accommodating! The shuttle picks up from the Orange County Airport and will take you anywhere within a 3 mile radius of the hotel. Great when you don't have a car. The rooms are updated and clean, and it is so nice to have extra space when travelling with family. Will definitely stay again when in the area.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank Leslie A. Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff M, General Manager at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded January 10, 2020

Sounds like you had a wonderful time going around Los Angeles. It's an amazing city with endless activities and sights. We are always proud to play a small role in our guests fantastic experiences around our city and location. This is an amazing place to stay but there is so much more outside our doors that we hope every guest takes full advantage of. Hope to have you again at some point this year. Thank you

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