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“Mostly nice place, some improvement needed”

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Embassy Suites by Hilton Irvine - Orange County Airport
Ranked #8 of 22 Hotels in Irvine
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 27, 2014

We are here for a wedding in Long Beach and chose this place based on location, amenities and cost. We were given a non-suite on arrival, much to our dismay. It was a corner room tucked away furthest from the elevator and very tiny. Sarah at the front desk arranged for us to get the king suite and we were very happy. The room was clean and tidy, with extremely fresh linens and comfortable bed and pillows. The customer service of every person working here was wonderful and helpful. The breakfast buffet was yummy, per usual with Embassy suites, but can get pretty darned crowded on the weekends. The furniture was very nice, with a great vanity in the master bedroom for women. The lighting was good and there was a decent sized work desk with power outlets.

The cons: parking cost $15/day in a garage that isn't ventilated the best and spots are not always available. It's not monitored for parking violators taking up two spaces nor for those who haven't paid as the access isn't very secure. Lame.
The microwave didn't work well in our suite, taking over 5 minutes to partially pop our microwave popcorn. We informed front desk, and they were supposed to replace it, but didn't.
There is water damage in the bathroom which was unsightly, and the water pressure goes up and down while taking a shower.
The cable tv sucked. They really promote pay-per-view over TV channels and navigating was very difficult. There was no channel guide and the responsiveness of the remote to the TV was terrible. I would rather have used a manual channel changer on the set itself over the weird remote. Did NOT like how easy it was for access to "adult" channel.
The swimming pool was murky and had sand in it.
The workout center was nice, but very, very small and could be cleaner.
The outside 20-minute parking spots was used for over-night stays, when it would have been nice to be able to unload out front.
Overall, it's not a bad place and the rooms are quieter than other hotels. I would return if this way again.

Room Tip: The smaller the number, the further away it is from elevator. Like room 645 is close to elevator ver...
  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
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1  Thank peetieswie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded August 17, 2014

Dear Peetieswie, thank you for your recent stay and taking the time to share your experience. I’m glad to hear that Sara was able to upgrade you from a studio to a suite and that you had a great breakfast experience. I apologize for your challenges with the TV system and although our provider does have pay-per-view options there are over 30 free channels with many in HD. We hope to see you back at the Embassy Suites Irvine again in the near future.

Best regards, Ken
Director of Sales

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Reviewed July 27, 2014

Typical Embassy property (not a bad thing). Room was clean. Food was good. I would think they should give free internet or maybe a bit less on the parking fees. But no complains about the property, service or quality.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded August 17, 2014

Dear Douglas, thank you for your recent stay and taking the time to share your experience. I’m glad to hear that the accommodations and food were up to expectations. We hope to see you back at the Embassy Suites Irvine again in the near future.

Best regards, Ken
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

Love the breakfast buffet, the rooms are suites, staff are friendly and helpful, and the location of the hotel is close to everything, driving distance to the beach, restaurant, and shopping malls. Great for families with budget the fact that the breakfast comes with the rate and it's not just continental breakfast,,, full on breakfast and the highlight is cook to order breakfast and alot of selection for kid's who are picky!

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Chiqui H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded August 17, 2014

Dear Chiqui, thank you for your recent stay and sharing your comments. We’re glad to hear that the accommodations were great and that the entire family loved the breakfast experience. We hope to see you back at the Embassy Suites Irvine again in the near future.

Best regards, Ken
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Great stay at a great hotel. Value was amazing with the breakfast and nightly reception. Hotel was clean staff was friendly and the rooms are amazing! This is a great location for business and we were literally 5 minutes from John Wayne airport which is convenient.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded August 17, 2014

Dear Christine, thank you for your recent stay and the awesome 5 star review. Sounds like a great trip and we hope to see you back at the Embassy Suites Irvine again in the near future.

Best regards, Ken
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

It was our 45th anniversary, we requested a king suite and received a small studio, until I asked 4 times for a correction. Finally we received a king suite, which was nice. No one there mentioned our anniversary at all. Also my husband uses a cane to walk but did not receive any help with luggage, since parking was far for him. We will not stay there again.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
2  Thank 341annamarieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

My husband travels for work, so my daughter & I wanted to go with him & hang out at the hotel & swim while he's working. The pool is teeny tiny and the spa & pool water stinks like feet!!! P-U!!! As soon as the water touches your skin, you are now clothed in stink!! The water isn't clear either! It's cloudy. The guy on the night shift didn't really care, so I asked again someone else this morning & they said they would let engineering know. But who knows when engineering will actually come check the chemicals! The front desk guy last night said "This is a busy time of year, so...." So that tells me you should check the chemical balance more often!! P-U!! Embassy Suites... Your pool stinks!!!! Literally!

  • Stayed: July 2014
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2  Thank TwinklesMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Manager at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded August 17, 2014

Dear TwinklesMom3,

I was very sorry to hear about your experience while staying with us at the Embassy Suites Irvine. I am truly not aware of anything that would have caused our Jacuzzi to have cloudy or tainted water. We take pride in checking and maintaining the water quality of our pool and Spa on a daily basis. Our Engineering staff continuously monitors and documents all chemical readings to ensure our water quality meets or exceeds all Federal, State and local, regulations. We do value you as a guest and appreciate your feedback.

Thank you,
Joseph Comaduran
Dir. Of Engineering

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Reviewed July 19, 2014

This hotel is very nice and clean, great location. All the staff members are a pleasure and they make your stay a good one. Complimentary Breakfast and Evening reception makes this Embassy Suites the place to stay.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Dena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded July 23, 2014

Dear Dena. Thank you for your most recent stay and taking the time to share your experience. We appreciate the kind staff comments and glad to hear you were able to take advantage of our complimentary breakfast and evening reception. We hope to see you back really soon.

Best regards, Ken
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Irvine - Orange County Airport

Address: 2120 Main St, Irvine, CA 92614-6219
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Irvine
#5 Business Hotel in Irvine
#5 Green Hotel in Irvine
Price Range: $136 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Irvine - Orange County Airport 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
The Embassy Suites Irvine is for today's traveler, who expects a hotel where modern meets convenience and guests are like family. Our hotel family promises to make you feel at home with thoughtful, caring and genuine hospitality for an unparalleled experience. *$12 million makeover of all guest suites and public areas in 2016 *Spacious Two-Room Suites and a limited number of Guest Studios *Suites feature wet bar with mini-fridge, microwave and coffee maker *Complimentary full buffet and cooked-to-order breakfast *Two hour evening Social with host-bar and light snacks *Vibrante SoCal Kitchen & Bar available for lunch and dinner *Full service Starbucks Coffee Store located in the main lobby *Close to Disneyland, Anaheim Convention Center and UC Irvine *Courtesy shuttle for John Wayne/Orange County Airport ... more   less 
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Also Known As:
Embassy Suites Irvine
Irvine Embassy Suites
Embassy Suites By Hilton Irvine - Orange County Airport CA

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