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“Almost Perfect for business traveler” 4 of 5 bubbles
Review of Embassy Suites by Hilton Irvine - Orange County Airport

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Embassy Suites by Hilton Irvine - Orange County Airport
Ranked #5 of 21 Hotels in Irvine
GreenLeadersBronze level
Livingston, New Jersey
Level Contributor
281 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Almost Perfect for business traveler”
4 of 5 bubbles Reviewed February 15, 2014

I was in Irvine for business. Location to airport and business complex was perfect. Hotel staff was fantastic. First room I was given was on ground floor. I walked into room and it smelled like skunk. I walked into bathroom and saw bug crawling in tub. I went to front desk and was given a new room on upper floor. This room was perfect. Breakfast was excellent.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 21, 2014
Dear Robert - Thank you for your recent stay and comments. So glad to hear that the hotel's location was perfect and that you enjoyed your stay. I will certainly share your overall comments with the rest of our staff. On your next business or leisure trip to Irvine we hope to see you back at the Embassy Suites.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Ventura County, CA
Level Contributor
81 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 15, 2014

I had to be in OC for a meeting and decided last minute to take the family and do a Disneyland trip as well. I found a great deal at this Embassy Suites and booked it. The hotel is clean and in a safe and quiet area, which was great. It was close to South Coast Plaze and several other shopping aread. The accommodations were good but not great...much of the furniture in the room was a bit outdated and needed replacing. The TV's in the room have limited channels and you have to pay even for the kids shows (on Disney Channel, Cartoon Network, etc.). It is a suite, but don't expect a true suite feel. The "Kitchenette" is a sink and a VERY MINI fridge (barely fits small water bottles). The hotel site said it was 8 miles away from Disneyland, but it was more like 15 miles away.
With that said, the people there were ALL very professional and helpful. You also get a nice hot breakfast included with the rate and free parking (the site says it's $15 but it was free). For right around $100 a night, you can't beat the value.
Based on the accommodations alone, I would have rated this a 2.5, but the people and the VALUE definitely increased my rating to 3.5 (so I rounded up to 4).

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VCAngels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 21, 2014
Dear VCAngels - Thank you for your recent stay and for bringing the family. I'm going to check our webpage for the Disneyland mileage as you are correct and should read 12 miles. I'm very happy to hear that our location worked out very well for your trip and that you had great service including the complimentary breakfast. We hope to see you back at the Embassy Suites Irvine.

Best regards, Ken
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed February 10, 2014

Embassy Suites have complementary breakfast but this location in particular has a wider, nicer, cleaner area, food doesn't run out, is a great place to stay, specially if you are not familiar with the area.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear Guest - thank you for your recent stay and very happy to hear you enjoyed our complimentary breakfast. If travel brings you back to Irvine we hope to see you back at the Enbassy Suites.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed February 7, 2014

Not all Embassy Suites are created equal. They are individually owned & managed.

This one was ok. 3 night business trip. Convenient to the high rise businesses, but lifeless area, unwalkable and without personality.

The good: breakfasts, free and pretty decent. On site pub is small and ok. Rooms are a good size.

The bad: they have a labor problem. A union pickets in the morning & from the credible folks I spoke to on the picket line, this particular ESuites pays their workers poorly & refuses reasonable work related requests (like allowing the one armed, middle aged Hispanic woman a vacuum cleaner equiped with a handle that would make it easier for her to push). My room felt warn (in fact, the shower didn't work until they replaced the entire faucet) and warm -- lowest temperature available on the thermostat is 68, uncomfortable for sleeping. I also detected an irritating chemical smell in the room that left me feeling vaguely nautious. Didn't use what they call an exercise room -- one look and the space and machines drained the energy from me.

Bottom line: you can do much better at similarly priced hotels in this area. No reason to stay here.

Room Tip: Since all rooms are built around the atrium, rooms on lower floors are going to pick up the noise fr...
See more room tips
  • Stayed February 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear 66 - Thank you for your recent stay and for sharing comments. I'm sorry to hear that your stay was less than perfect. There is no labor dispute at the Hotel and I can confidently state that the Hotel pay scale is at the top of the Irvine market. Once again, I'm terribly sorry if people from the local union in any way disrupted your stay. This is certainly not the goal or mission of our Hotel and enthusiastic team members.

Best regards, Ken
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
5 of 5 bubbles Reviewed February 6, 2014

The people make the difference at this location. Good hotel and nice amenities. But the staff really shined. They were friendly, helpful, and most important, capable. Room service food was great and was delivered 10 minutes ahead of promised time. Had a great stay!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Peter John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear Peter - Thank you for your recent stay and great comments about the staff and service. Thank you for the Gem reference which is our Embassy Green. We hope to see you back again real soon.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Maria, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 29, 2014

Embassy Suites is my go to hotel. I love having the extra space in the rooms especially when I am travelling with my children. The breakfast buffet and cooked to order items please even my finicky eater. This hotel is conveniently located off the 405 near the airport. However, I dislike that they charge for internet access ($7.95/day) and parking ($15/day). I got a great deal on a non-refundable rate but definitely would rethink staying if I were paying full price.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank TheMom79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear TheMom79 – Thank you for your recent stay and sharing your experience. I’m glad to hear that your overall experience was a success and that the location was good for your family. Nearly all Hotels in Irvine have parking charges and we do keep ours on the lower end of the spectrum. If travel brings you back to Irvine please check our website for packages including Internet and/or parking.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

We have a son in the area and this was a great place to stay to see them. The room was great, the breakfast outstanding and the service marvlous. We will stay there again. It is in a quiet area but has a lovely area to walk around. Not South Coast Plaza but quiet at night.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lhosix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear Lhosix - Thank you for your recent stay and glad to hear our location was so close to your family. Thank you for the nice comments about the rooms and service and on your next visit please stop by the front desk if you need a ride to South Coast Plaza or The District. Both shopping areas are within range for our courtesy shuttle.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Irvine - Orange County Airport

Property: Embassy Suites by Hilton Irvine - Orange County Airport
Address: 2120 Main St, Irvine, CA 92614-6219
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Irvine
#4 Green Hotel in Irvine
#5 Business Hotel in Irvine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Irvine - Orange County Airport 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
The Embassy Suites Irvine is for today's traveler, who expects a hotel where modern meets convenience and guests are like family. Our hotel family promises to make you feel at home with thoughtful, caring and genuine hospitality for an unparalleled experience. *$12 million makeover of all guest suites and public areas in 2016 *Spacious Two-Room Suites and a limited number of Guest Studios *Suites feature wet bar with mini-fridge, microwave and coffee maker *Complimentary full buffet and cooked-to-order breakfast *Two hour evening Social with host-bar and light snacks *Vibrante SoCal Kitchen & Bar available for lunch and dinner *Full service Starbucks Coffee Store located in the main lobby *Close to Disneyland, Anaheim Convention Center and UC Irvine *Courtesy shuttle for John Wayne/Orange County Airport ... more   less 
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Also Known As:
Embassy Suites Irvine
Irvine Embassy Suites
Embassy Suites By Hilton Irvine - Orange County Airport CA

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