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“Very Nice Accommodation for the money”

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Embassy Suites by Hilton Irvine - Orange County Airport
Ranked #7 of 22 Hotels in Irvine
Certificate of Excellence
GreenLeadersBronze level
Oceanside, United States
1 review
“Very Nice Accommodation for the money”
Reviewed January 21, 2014

Embassy Suites always deliver for us from the time we checked in until we checked out. The service is good, the room suites is nice and clean and food is great specially the cooked to order complimentary breakfast. We always look for Embassy Suites when we go travel somewhere.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marimil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear Marimil - So glad to have you back at the Hotel and that the Hotel and staff continue to deliver for you. We love our complimentary breakfast and great to hear you do to!

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,169 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Porter Ranch, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed January 20, 2014

Overall experience was great. Layout for breakfast needs improvement. Items are not in intuitive locations. Rooms are very clean. Needed an extension cord for CPAP machine - Front Desk promptly had maintenance bring up to room. Walk from parking lot/structure is lengthy. Routinely saw security driving the grounds and parking lot.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear Mark - thank you for your recent stay and talking time to share your experience. So glad to hear the hotel and staff delivered up to your expectations. We hope to see you back at the Embassy Suites Irvine.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 5 Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 19, 2014

Typical Embassy Suite Hotel from the outside. Hotel check-in staff very accommodating and friendly. Nice spacious two room suite, nicely equipped, and easy access. That's where it seemed to stop this stay. AC/heater unit ran like an old garage refrigerator. Loud when running and clunking sounds when it turns off. It seemed to gasp as if it was tired. After manually turning unit off, all we could hear is a constant hum or vibration of the hotel HVAC unit on the roof, we were on the top 10th floor. Also, don't be fooled with the "City View" and extra cost. Nothing like the beautiful San Diego skyline. When booking for someone sleeping on the soda bed, make sure there are enough pillows and blankets. Had to use pillows from the king bed. No extra pillows or blankets in the closet. Too late and tired to wait for hotel staff to deliver so we just dealt with it. Carpet needed vacuuming too. This hotel close to all in Irvine business community and easy freeway access. This stay was nothing like previous stays at same hotel. Seems to be going downhill from this stay which is unusual for a Hilton facility and this hotel chain. But, we still love the Hilton chain of hotels.

Room Tip: City View not really worth extra expense or extra HiltonHonors points. Suggest lower floor to avoid...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank rleland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, February 11, 2014
Dear iRland – thank you for sharing comments regarding your recent stay. I sorry to hear we missed the overall mark on this stay and appreciate your past loyalty. I have shared your comments with our operations staff and this is certainly not our standard. Recently the Hotel had a significant improvement to the HVAC system which we expect to provide a better guest experience. Should your travel bring you back to Irvine please reach out to me directly.

Best regards, Ken
Director of Sales
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harndrup, Denmark
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 13, 2014

I enjoyed the suite and the service level from the staff, but since the shower was not working, and were not fixed after mentioning it, my ratings are low. The two main things for a hotel will always be the bed and the shower, so I have to give it this low rating.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Allan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, January 16, 2014
Dear Allan - thank you for your recent stay and comments. I'm very sad to hear about your experience with the shower and I truly apologize if this is something we were not able to correct and make it right during your stay. I will certainly share with our maintenance staff and hope that if you are returning to the area we can make sure you have a top notch experience.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2014 via mobile

First of all I would like to say the hotel staff was great and attempted to make my stay enjoyable even with the protesters out side screaming at 0600 each morning. This is the second year in a row that this annoying demonstration has occurred and much as I like the hotel and it's location I will check before my next stay. The manager did offer to relocate me to another room but it's just such a hassle to move I elected to stay where I was ( big mistake should have moved ) I'm not sure what the issue is but I wish someone would resolve it.

Stayed January 2014, traveled on business
Helpful?
1 Thank Slocumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, January 16, 2014
Dear Slocumb - Thank you for your recent stay and happy to hear overall that it was a good experience and that the staff was great. Our staff and management take great pride in running the Hotel and delivering true hospitality to all our guests. It's unfortunate that occassionally we do have people not related to the Hotel causing noise. It's infrequent and short lived. We look forward to seeing you back at the Embassy on your next trip to Irvine.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jeddah, Saudi Arabia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2014

a very practical and comfortable hotel, very good value for the money. the staff is very friendly, they don't have bell service but there are luggage trollies, they have a nice small bar and daily happy hour

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Anas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, January 16, 2014
Dear Anas - Thank you for you r recent stay and 5 star review. I'm glad to hear everything worked out so well and that you found us very practical. We hope to see you back at the Hotel should you be returnng to Southern California.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southlake, United States
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2014

Great location for family activities. Near Disney & several shopping malls. Also, very good restaurants in the area. Sara, front desk agent was very polite and attentive to my family's needs. A great example of what hospitality should be. Hilton should be proud to have her as an employee...

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 99Twins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this review, January 16, 2014
Dear Herman - thank you for making us your home away from home for the BCS Championship game. I'm glad to hear our location to Disneyland and other area attractions was appealing for your family. Thank you for recognizing Sarah at the front desk. She's definitely one of our Superstars. We hope to see you back in Orange County for future vacations.

Best regards, Ken
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Irvine - Orange County Airport

Property: Embassy Suites by Hilton Irvine - Orange County Airport
Address: 2120 Main St, Irvine, CA 92614-6219
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Irvine
#5 Business Hotel in Irvine
#5 Green Hotel in Irvine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Irvine - Orange County Airport 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
The Embassy Suites Irvine is for today's traveler, who expects a hotel where modern meets convenience and guests are like family. Our hotel family promises to make you feel at home with thoughtful, caring and genuine hospitality for an unparalleled experience. *$12 million makeover of all guest suites and public areas in 2016 *Spacious Two-Room Suites and a limited number of Guest Studios *Suites feature wet bar with mini-fridge, microwave and coffee maker *Complimentary full buffet and cooked-to-order breakfast *Two hour evening Social with host-bar and light snacks *Vibrante SoCal Kitchen & Bar available for lunch and dinner *Full service Starbucks Coffee Store located in the main lobby *Close to Disneyland, Anaheim Convention Center and UC Irvine *Courtesy shuttle for John Wayne/Orange County Airport ... more   less 
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Also Known As:
Embassy Suites Irvine
Irvine Embassy Suites
Embassy Suites By Hilton Irvine - Orange County Airport CA

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