We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Filthy experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Residence Inn Irvine John Wayne Airport/Orange County
Ranked #12 of 22 Hotels in Irvine
Certificate of Excellence
Los Angeles, California
Level 5 Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Filthy experience”
Reviewed February 20, 2014

Based upon reviews here, my wife and I are surprised at our experience here. Yes, the staff was generally helpful and cordial and that is no small thing. But it cannot make up for how dirty and disgusting our room and the overall property were. We stayed in a 2-bedroom suite, the most expensive offering at this property.

The chair at the desk was trash. The leather was worn out and torn off of about 1/3 of the chair so the whole front of it was just foam. I understand they are renovating, but this $40 chair should have been replaced years ago. The carpet was stained in multiple places and edges were frayed. When we first got in, my wife went to take a nap with our babies and the sheet had a brown stain. I alerted the desk and they were genuinely sorry and promised to have it changed.

I understand that they are renovating, but we weren't staying in the future after it was done. We were paying a high price ($239/night) to stay there now, and it was generally dirty.

They were full while we were here (for 3 nights) and that seemed to be the mantra from the staff, used as an excuse for not getting things done. I don't care if you are full. It's your JOB to be full. This is when you need to shine. Don't use it as an excuse or look for sympathy. Be PROUD that you are full.

We spent the day out with family and at 3pm to find that our room had not been serviced. I went to the front and asked and was told that they were full and having a hard time servicing the rooms. But the cleaning staff was only on until 4, so if they didn't get to us by then our room would not be serviced. The woman showed up at 3:50pm and I felt awful for her because I could tell how harried she was from being overburdened. She cleaned our room in a few minutes and did the best she could but missed a bunch of things. I do not blame her though because she had another room to service and it was now the magical deadline of 4pm. She was very kind and did the best she could.

The vents in the room were filthy, and it seemed like the filter on the HVAC filter hadn't been changed in who knows how long. My wife and I both were stuffy and sneezy when in the room, and within minutes of walking outside our noses and throats cleared up. The gate that goes from the patio to the pool had several posts that are completely rusted through. This is not a good thing when one has toddlers running around, as we did.

Overall the room and entire property was old and in a sad state of disrepair. Attention to detail and cleanliness here seem to not be high on the list of things important to the proprietor(s.)

We will most certainly not stay here again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LA-Business-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, February 21, 2014
LA Business Traveler,

I have to apologize regarding your stay here at the Residence Inn Irvine Airport. As you have mentioned we have great reviews and we are very proud of that achievement. It seems that we have not met our expectations but more importantly your expectations.

We love receiving feedback whether it is good or bad. Unfortunately in this case we do have our work cut out for ourselves. As you stated we are in the process of a $3 million dollar renovation, but that does not allow us the excuse to provide you with the experience you had.

I would love the opportunity to speak with you in further to get a full understanding of your experience and our areas of improvement; as well as the opportunity to make things right so that we may regain your confidence. My contact information is listed below.

Once again, I am truly sorry this was your experience with us.

Sincerely,

Jason R. Cure
Assistant General Manager
Jason.Cure@Marriott.com
949-261-2020 ext. 633
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

273 reviews from our community

Traveler rating
    133
    91
    32
    11
    6
See reviews for
100
34
17
98
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Reno, Nevada
1 review
Reviewed February 19, 2014

The hotel room and bathroom were clean and spacious. We stayed here one night, and while driving from Reno (9 hr drive) I received a phone call stating that I didn't have enough Reward points, and so would have to pay the going rate instead of the rate I was quoted a month earlier on their website. I had never tried to use my Rewards before, wasn't sure how it worked, so thought I could book the room with my points, and then if not enough, then get the rate of $89. I was informed the day I was going to check in, that because I didn't have enough points, I would have to pay the going rate of $139 for that weekend! Spoke with manager, not helpful at all. He stated he wouldn't honor the rate from a month earlier. He could have honored it easily, but just chose not to because they wanted to get more money for the room on this holiday weekend. Very poor customer service.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, February 21, 2014
Kelli H,

Thank you very much in taking the time and writing a review. We love receiving feedback whether it is positive or negative, it allows us the opportunity to grow and become better.

We pride ourselves on the level of service we provide. It seems we have missed our mark during your stay with us. I would love the opportunity to make this right and truly show you the level of service we provide. If you wouldn’t mind contacting me, my contact information is listed below.

Once again I sincerely apologize for your experience with us.

Jason R. Cure
Assistant General Manager
Jason.Cure@Marriott.com
949-261-2020 ext. 633
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Harbor, FL
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2014 via mobile

The hotel was clean and spacious. Free parking and free internet were great. Hot breakfast was also included, with a very nice selection including make your own waffles. It's not a 5 star hotel, but it had everything we needed. Location was close to the 405, off a major road as well.

Stayed February 2014, traveled on business
Helpful?
Thank heidigale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, February 19, 2014
Heidigale,

Thank you very much for staying with us and leaving such a great review. In addition to what you mentioned I would also like to add that by June 2014 we will have all new guest rooms.

We hope to see you the next time you are in the Orange County area.

Sincerely,

Jason R. Cure
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pie Town, New Mexico
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 2, 2014

I visited the Irvine Residence Inn again, my last visit being a couple of years ago, and it remains one of my favorite places to stay: still quiet, clean, comfortable, roomier than some Residence Inns, still a first-rate staff at the desk to help out. Updates since the last time: they say they're on the verge of major renovations to the rooms, which is why the desk chair I had looked so worn out with the leather worn down to the upholstery. I stayed in a studio rather than a one-bedroom suite and found that it was perfectly fine, in some ways more accommodating than the one-bedroom because the rooms are all basically the same size and configuration but the one-bedroom has space eaten up with the extra wall and the extra TV in the bedroom (which I never watch). My only gripe is that with the wi-fi, you have to sign in every time you connect, which gets to be a pain. Other hotels I've stayed at have you sign in once every 24 hours, or something like that. But that's a minor inconvenience, I'm still fond of the place and I will without question stay there again on my next stay in Irvine.

Stayed January 2014, traveled with friends
Helpful?
Thank JFawl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, February 4, 2014
JFawl,

Thank you so much for being so loyal to not only Marriott but to the Residence Inn Irvine Airport. We are on the verge of a renovation, which will include the desk chairs and kitchen table chairs. We are also working with our internet service providers and our partners that manage the Wi-Fi system to help resolve the log in issue. I assure you both issues will be resolve shortly.

Thank you once again and we hope to see you again when you are in the Orange County area.

Sincerely,

Jason R. Cure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Or
Level 4 Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 31, 2014 via mobile

I stayed at this location for three nights in January. The room was the standard Residence Inn studio which offered a lot of space. The only odd thing about the room was the bathroom door opened out instead of in, rather uncommonly. This made the morning routine a little bit of a dance going in and out of the bathroom and using the closet, which the bathroom door blocked when open.

The amenities were generally good. The wifi did require you to re-login, seemingly randomly, but stayed connected if it was in use, for example with Netflix. It did require about 30 seconds to buffer video streams. The breakfast was large and very good for a buffet. Like all RI's, they haven't solved the crowding/bottleneck at the warmers, but this is as much the fault of guests standing in place, or cutting the line. This location had the Manager's Social on three nights, two of which I saw. The first night was just appetizers (warmed up crab puffs), but the second night was a full taco/nacho/fajita meal. Each of these nights had beer and wine without much supervision, if that's your thing.

The immediate area doesn't offer too much, and you really need a car. There are two restaurants in the same parking lot, but a short drive will get you to a couple strip malls or The District which has chain stores, an AMC theater, and lots of chain restaurants. The area does lend itself to running on the streets and there are dedicated bike/foot paths along a nearby, mostly empty, aqueduct.

I would consider staying at this location again if I needed to return to Irvine.

Stayed January 2014, traveled solo
Helpful?
Thank nickleec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, February 4, 2014
Nickleec,

Thank you very much for the detailed response. I do agree the bathroom situation is a bit of a challenge. This is something we will look into addressing with our renovation coming soon.

Thank you once again and we hope to see you again when you are in the Orange County area.

Sincerely,

Jason R. Cure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, New Jersey
Level 6 Contributor
307 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed January 26, 2014

A very friendly hotel about 2 miles from John Wayne Airport, the rooms were spacious and clean, with free internet and a nice free breakfast. There were plenty of restaurants within a short drive down Jamboree Road, and a few smaller places within walking distance from the hotel. A good place to stay and not right on top of the airport.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenVerona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, January 28, 2014
BenjaB,

Thank you very much for the kind words regarding our hotel. We hope to see you again when you are in the Orange County area.

Sincerely,

Jason R. Cure
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 14, 2014

We took my mother-n-law to visit her new greatgrandson. The suite with two bedrooms and two bathrooms was very functional. We had a full kitchen with a full sized fridge. The breakfasts were too crowded and noisy. adults and children shouting and coughing. Across the parking lot were soup plantation and a great bakery with a full menu.
The cost of the two bedroom was better than two studios and more convenient.
highly recommend it.

Room Tip: two bedrooms are on the corners.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AZrdrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Residence Inn Irvine John Wayne Airport/Orange County, responded to this review, January 28, 2014
AZDrunner,

First and foremost, congratulations on the new addition to the family. I am glad you enjoyed your stay. The two-bedroom suites are great. We are looking at making changes on the current layout to our breakfast buffet that may help minimize the impact so that it isn’t so noisy.

Thank you very much for staying with us and we hope to see you again when you are in the Orange County area.

Sincerely,

Jason R. Cure
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Irvine hotels
1.4 mi away
Homewood Suites by Hilton Irvine John Wayne Airport
0.7 mi away
Hilton Garden Inn Irvine / Orange County Airport
0.8 mi away
Wyndham Irvine-Orange County Airport
Show Prices
Show Prices
Show Prices
0.3 mi away
Hotel Irvine
Hotel Irvine
#3 of 22 in Irvine
548 reviews
0.8 mi away
Embassy Suites by Hilton Irvine - Orange County Airport
0.8 mi away
Irvine Marriott
Irvine Marriott
#9 of 22 in Irvine
548 reviews
Show Prices
Show Prices
Show Prices

Been to Residence Inn Irvine John Wayne Airport/Orange County? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Irvine John Wayne Airport/Orange County

Property: Residence Inn Irvine John Wayne Airport/Orange County
Address: 2855 Main St, Irvine, CA 92614-5901
Phone Number:
Location: United States > California > Orange County > Irvine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Irvine
#7 Business Hotel in Irvine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Irvine John Wayne Airport/Orange County 3*
Number of rooms: 174
Official Description (provided by the hotel):
Experience all the comforts of home when you stay at the Residence Inn Irvine John Wayne Airport-Orange County Hotel. Enjoy a prime location only 3 miles from John Wayne Airport and 9 miles from Newport Beach. This all-suite hotel in Orange County, California is also less than 10 minutes from South Coast Plaza, Fashion Island, and the Irvine Spectrum. Guests at the Residence Inn Irvine Hotel are welcomed with thoughtful amenities including complimentary daily breakfast buffet, an on-site fitness center and complimentary WiFi. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Inside our spacious, newly-renovated suites we provide you with all the conveniences of home. Curl up in our new king beds or make yourself a meal in the fully equipped kitchen. Separate living and sleeping areas give you plenty of room to entertain guests and pets are always welcome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotels.com, Ctrip TA, TripOnline SA, Hotwire, Cancelon, Evoline ltd and HotelQuickly so you can book your Residence Inn Irvine John Wayne Airport/Orange County reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Irvine John Wayne Airport/Orange County Hotel Irvine
Irvine Residence Inn
Residence Inn Orange County
Residence Inn Irvine John Wayne Airport/Orange County CA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing