I have stayed at this hotel twice and both times was a horrible experience! The first time was on July 16th. where I checked into the room and the air conditioner was off. So I turned it on thinking it would cool the room but finally realized it did not work and was blowing hot air. So they switched me to another room which of course means having to re-pack everything to move to the next room which was fine.
My second visit was August 13th. and that was an even worst experience. Then I check into the room and got everything settled before going to dinner. When I returned I was ready to settle in and watch T.V. and go to sleep. I went to turn the T.V. on and it did not work. I went to the front desk carrying the remote and got new batteries before going back up and it still did not work. When I checked in I also ask for a ground floor room due to having a broken arm and not wanting to carry bags upstairs. I was told they had no ground floor rooms. When I went back to the front desk to complain that the T.V. was still not working the front desk person who was very nice said she could put my in another room and gave me two keys to check the room before I moved again. Both rooms were on the ground floor. I chose a room and again had to go pack everything back up, carry it back down the stairs and back to my car before finally settling into the room. I thought everything was fine until the next morning when I got up and went to make coffee and the coffee pot did not work. When I checked out I again complained about that issue and was informed they would have the G.M. contact me and something would be done about all the problems I had experienced with this property. I left my phone number but of course I never heard from the G.M. I have lived in and out of hotels for many years and this without a doubt is the worst hotel I have ever experienced!
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- Also Known As:
- Homestead Irvine Spectrum / Laguna Beach Hotel Irvine
- Extended Stay America Irvine
- Extended Stay America - Orange County - Irvine Spectrum CA