i had an extended stay @springhill suites on 17601 fitch road in irvine, ca for the holidays. on Jan 1, i placed the no disturb note on the room but took it off when i left the room @1145am. i came back @420pm with my room still unserviced. i called front desk and was told housekeeping go until 530pm. 1h45min later, i went down to front desk and was told bec the sign was on the door, it meant i didnt want the room serviced. i mentioned that was never my experience in other hotels including marriott-owned properties and i was told that this is their policy in this facility. i am a seasoned traveler, both for business and leisure and this response is just not acceptable. have the rules changed? if i am on a business trip and am in a meeting, i would put that sign out to avoid distraction and normally houskeeping would come back at a later time but never completely unserviced. is this a rule that is left to the individual facilities' interpretation? This really puts a wrinkle in an otherwise uneventful experience.
- Official Description (provided by the hotel):
- The SpringHill Suites Irvine hotel is located less than 2-miles from John Wayne Airport (SNA) off the Costa Mesa Freeway in the heart of Orange County. Travelers will appreciate our Irvine hotel's free: airport shuttle, WiFi, and daily breakfast buffet. The SpringHill Suites Irvine hotel offers spacious suites with plush Marriott bedding, a comfortable separated living area with a sleeper sofa and work desk, a wet-bar with mini-fridge and microwave, and a 37" HDTV featuring 12 HD channels such as CNN and ESPN. We feature onsite amenities like a 24-hour fitness center, indoor heated pool, putting green, 24-hour business center, and onsite event space. Our central location between Santa Ana and Irvine offers easy access to popular attractions like Newport Beach, the OC Event Center, and UC-Irvine. ... more less
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- Also Known As:
- Springhill Suites Irvine John Wayne Airport/Orange County Hotel Irvine
- SpringHill Suites Irvine John Wayne Airport/Orange County CA