Back in January, I made reservations at the Ione Hotel, an historic hotel in Ione, Ca. We had a group that was going to stay there while we enjoyed the 2012 El Dorado Wine Passport with our friends. Well, for one, when I made the reservation, the owner would not send me a confirmation, even though he said he was going to send one. We called back aand he told us again that he would send one which we never got. When my wife had called earlier in the day, he wanted to put us in a room with another couple of our group because he had overbooked.
Then we checked in. After we had got up to the room and unloaded our bags, there was no air conditioning, the TV did not work and the toilet never flushed right. The sheets looked like they were never changed. When I asked the assistant there about the air conditioning, he came to the room and said you have to press the button which I had done and he did it again and told me it would eventually come on. It never did. I went to bed because I was sick with the flu while my wife went to join our friends for dinner. When she got back later that evening, my wife had decided that we had better check out for two reasons...1 was that the hotel had no air conditioning, no TV and the toilet wasn't working right and 2...with me being sick,we needed to get to a better hotel where we could have the above. So, my wife told the owner that being that my husband was ill, we are checking out the next day and we would like a credit for the next day. The owner of the hotel got upset and said no. My wife told him of her legal rights to cancel. He proceeded to continue to lie to her saying that all of our friends that were checking in earlier that day and had left, had bad mouthed my wife saying that our friends didn't want to stay there because they didn't like my wife, which was a huge lie! Those same friends called us and told us to get the hell out of there and to join them at another hotel. After he kept on going with the lies and yelling at my wife that he has run this hotel for 6 years and is a great business man, my wife told him to give us a credit or else. He finally gave us a credit. Afterwards he sent up the bartender so if my wife was ok. And my wife told her that we were checking out the next day and you could hear the owner yelling below so we shut the door and prepared our suitcases to check out the next day. We checked out at 6:00 a.m. the next morning and we checked into a better place. We checked in to the 49er RV Park in Plymouth and rented one of their beautiful cottages that had air, TV, beautiful rooms and bathroom and clean sheets. And the management was very friendly. The people at the 49er RV Park know how to do business the American way. To see what happened to us and our group was totally uncalled for. To let a beautiful historic Hotel that is the flagship for this beautiful town, go downhill is sad. It has so much potential but with an owner like that, it is going to continue to go downhill and someone in Ione should do something about it. Just in our group alone, he and the town lost out on 10 people that would have spent money in Ione. Good Businessmen who run hotels send out confirmations, have clean rooms, TV's and Air Conditioning that work, clean sheets on the bed and are nice to their customers. We will never be back unless there is new management/ownership in this Hotel and we are spreading the word. In fact, by looking at all of the other reviews of this hotel, the word has already been out.
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